Training Hours… and 4 more items

The Virginia Department of Elections awarded a contract to 22ND CENTURY TECHNOLOGIES INC effective April 1, 2025, through March 31, 2026, with a cumulative value of $43,857.90. The contract encompasses training and production services, call recording capabilities, reporting deliverables, and after-hours service support, all to be delivered to Andrea Gaines. The scope includes 120 hours of training at $40 per hour, 1,008 hours of production services at $35 per hour, recording of 1,209 incoming calls at $0.10 per call, delivery of 12 reports at $1 each, and 81 hours of after-hours call handling services at $45 per hour.

The contract represents a one-year engagement focused on operational support services for the Department of Elections. The deliverables indicate a call center or customer service operation with emphasis on training, production support, call documentation, and extended-hours availability to support the Department's functions. All services are directed to a single point of contact, suggesting a centralized delivery model for the contracted services during the twelve-month performance period.