Arizona Relay Services

The Arizona Master Agreement CTR078465 is a comprehensive telecommunications relay services (TRS) contract designed to provide critical communication support for individuals with hearing or speech disabilities. The IDV covers a broad range of telecommunication services including text-to-voice, voice calls, voice carry over, hearing carry over, speech-to-speech services (in multiple languages), and text telephone (TTY) capabilities. The contract includes a monthly base package priced at $12,000, which encompasses a $60,000 outreach budget and a one-time $10,000 match for a Speech-to-Speech Public Service Announcement campaign. Additional services such as Relay Conference Captioning are available at supplemental rates, with comprehensive reporting on traffic patterns, call statistics, and modality reports.

T-Mobile USA, Inc. is the prime contractor for this master agreement, awarded by the Arizona Department of Administration with a contract period from June 1, 2025, to May 31, 2026. The contract is a statewide master agreement for Arizona, covering telecommunications relay services for the Arizona Commission for the Deaf and Hard of Hearing (ACDHH). T-Mobile's insurance coverage includes comprehensive liability protection with $10,000,000 per occurrence, $5,000,000 in umbrella liability, and $2,000,000 in workers' compensation. The contract demonstrates a commitment to accessibility and support for diverse communication needs across the state, with robust insurance and service provisions.