Refugee Program - Case Management & Employment Services

The Arizona Master Agreement CTR077825, administered by the Division of Aging and Adult Services, establishes a comprehensive Indefinite Delivery Vehicle (IDV) for Refugee Program Case Management and Employment Services. The contract provides a robust framework for supporting refugees and eligible beneficiaries in Maricopa and Pima Counties, offering critical services including intake, assessment, employment preparation, job placement, English language training, health services, and assistance in accessing public benefits. The IDV's primary objective is to help refugees achieve economic self-sufficiency through individualized support, with an anticipated service capacity of approximately 10,000 clients across both counties.

The master agreement is awarded to the International Rescue Committee (IRC) with a performance period from April 1, 2025, through September 30, 2026. The contract is structured as a state-level master agreement covering Arizona, with a total contract value of approximately $3.65 million split between Maricopa and Pima Counties. IRC will serve as the prime contractor, delivering services in both geographic regions and operating under a comprehensive service model that includes case management, cultural orientation, employment support, and direct client assistance. The contract allows for potential extensions and is governed by Arizona Revised Statutes, with funding sourced from federal Office of Refugee Resettlement appropriations.