ITS, IFB - Printer and Computer Repair and Maintenance

The Arizona Department of Health Services (ADHS) Master Agreement CTR077797 establishes an Indefinite Delivery Vehicle (IDV) for printer and computer repair and maintenance services across Arizona. The contract covers on-site repair services for approximately 2,030 pieces of information technology equipment, including 500 laptops, 500 monitors, 500 PCs, 5 plotters, 500 printers, and 25 projectors from manufacturers such as HP, Dell, Lenovo, and others. The IDV provides comprehensive repair solutions with a 24-hour response time, the ability to provide loaner equipment, and a 35% percentage-off discount for parts across various manufacturers and equipment categories.

Office Store Depot, Inc., based in Pasadena, California, is the prime contractor for this master agreement with the Arizona Department of Health Services. The contract is structured as a fixed-price agreement with an initial term from July 16, 2025, to July 16, 2026, with potential extensions up to five years total. The IDV covers service areas in Phoenix, Flagstaff, and Tucson, offering time and materials-based repair services. The contract includes comprehensive insurance coverage with $2,000,000 per occurrence and $4,000,000 aggregate liability limits, ensuring robust protection for the state of Arizona and its departments.