Parenting Time Services (PTS)

The Arizona Department of Child Safety Master Agreement (CTR077265) is an Indefinite Delivery Vehicle (IDV) focused on providing comprehensive Parenting Time Services across multiple Arizona counties, including Maricopa, Pima, and Pinal. The IDV enables the procurement of supervised visitation and parent-child interaction services, with a trauma-informed and child-centered approach. Key services include facilitating safe parent-child interactions, offering flexible scheduling, and supporting families during challenging transitions, with the primary goal of supporting children in out-of-home care settings.

The master agreement is awarded to EverGrow Child Advocates, LLC (formerly Pinnacle Family Services), with a contract period from July 1, 2025, to June 30, 2027. The contract covers statewide service delivery in Arizona, with a contracted capacity of 95 cases in Maricopa County, 60 in Pima County, and 15 in Pinal County. As a master agreement, the IDV allows for flexible service utilization with a robust staffing model that includes managing partners, referral coordinators, team leads, and 65 case aides. The contract includes a total organizational capacity of 91 employees and emphasizes high-quality, culturally competent service delivery with strong compliance and quality assurance protocols.