Statewide Real-Time Captioning (CART) and Sign Language Interpreter Services

The Arizona Master Agreement CTR072001 provides a comprehensive statewide contract for Real-Time Captioning (CART) and Sign Language Interpreter Services. The IDV covers a wide range of communication accessibility services, including in-person sign language interpretation for general, legal, provisional, and educational settings, oral interpretation, video remote interpreting, and real-time captioning. These services are designed to support deaf, hard of hearing, deafblind, and individuals with speech difficulties across various environments such as business meetings, legal proceedings, medical appointments, and educational institutions.

The master agreement is awarded to Language Line Services Inc. by the Arizona Department of Administration, with a contract period from June 1, 2024, to May 31, 2025, and potential extensions. The contract serves Arizona state agencies, boards, commissions, universities, and Participating Members of the State Purchasing Cooperative. The estimated annual contract value ranges from $2 to $3 million, with services procured on an as-needed basis. The IDV features a comprehensive pricing structure with rates for various interpreter services, including base rates of $100 per hour for most interpreter categories, video remote interpreting at $1.35 per minute, and additional service charges for specialized requirements such as after-hours support and short-notice requests.