Information Technology (IT) Services Partner

The Arizona Department of Transportation (ADOT) Master Agreement CTR064362 is an Indefinite Delivery Vehicle (IDV) for comprehensive Information Technology (IT) Services, primarily delivered by Kyndryl Inc. The contract encompasses four core service categories: cybersecurity, hardware refresh and deployment, staffing and consulting services, and IT services payment agent functions. Specific services include providing a Security Operations Center, managing embedded cybersecurity engineers, hardware configuration across 428 state locations, and offering a Master Services Agreement for ITG staffing. Optional services may also include hosting, network operations, transportation systems modernization, call center support, and project management services.

The master agreement was awarded to Kyndryl Inc. by the Arizona Department of Transportation, with an initial period of performance from February 7, 2023, to February 6, 2024, and subsequent amendments extending the contract through February 6, 2027. The contract is a Master Agreement type, covering the state of Arizona, with estimated annual technology expenditures ranging from $6.7 million to $7 million. The IDV provides flexible task order issuance for technology and professional services, with pricing varying by service type and including rates from $42 per hour for administrative support to $448.28 per hour for senior technical roles. Kyndryl holds comprehensive liability insurance coverage, including $15 million in general liability and $10 million in professional liability, ensuring robust protection for the state's IT service needs.