Family Connections, Nurturing Parenting, and SENSE Services

The Arizona Master Agreement CTR055538 is an Indefinite Delivery Vehicle (IDV) established by the Arizona Department of Child Safety to provide comprehensive family support and intervention services. The contract encompasses three primary service models: Family Connections (FC), Nurturing Parenting Program (NPP), and Substance Exposed Newborn Safe Environment (SENSE) services. These evidence-based programs target families involved with the child welfare system, focusing on strengthening family protective factors, reducing child abuse and neglect risks, and enhancing parental skills through individualized, trauma-informed interventions across urban and rural Arizona counties.

The master agreement is held by Pinnacle Employment Services LLC, with an initial award date of July 1, 2021, and has been subsequently extended through multiple amendments. The contract covers statewide service delivery in Arizona, with a contract type classified as a master agreement. Case rates for services vary by program type and geographic region, ranging from $3,500 to $6,750 per case, with milestone-based payments. The current performance period runs from July 1, 2024, through June 30, 2025, and includes provisions for emergency flex funds, comprehensive documentation requirements, and strict performance metrics for service providers.