Call Center Services

The Ohio Agency Administered IDV CTR031252 is a specialized contract focused on call centre bureau services, specifically designed to provide comprehensive support through the Cleveland Sight Center. This Indefinite Delivery Vehicle enables state agencies to procure critical communication and support services tailored to organizations serving individuals with visual impairments. The contract's UNSPSC code 83111507 indicates a specific focus on call center operational capabilities that can be leveraged across state governmental entities.

The contract is administered by the COM100000 Administration COMTUSG and has been awarded to the Cleveland Sight Center, with a performance period from July 1, 2025, to June 30, 2027. As an agency-administered contract specific to Ohio, this IDV provides a structured procurement mechanism for call centre services within the state's governmental framework. While specific contract value details are not provided, the two-year performance period suggests a robust and strategic approach to delivering specialized call center support services for state agencies.