This contract award is for continued maintenance and operations support for the TWC's OpenText Qfiniti Observe Call Center Analytics.

The State of Texas awarded contract 27-0000125 to New Tech Solutions, Inc., effective September 1, 2026, for continued maintenance and operations support services related to the Texas Workforce Commission's OpenText Qfiniti Observe Call Center Analytics platform. The contract encompasses cloud-based infrastructure, software, platform, and business process services delivered through multiple service delivery models, including Hardware as a Service (HaaS), Software as a Service (SaaS), and Platform as a Service (PaaS) arrangements.

The procurement is categorized under UNSPSC codes 81161900, 81162000, 81162100, 81162300, and 81162012, as well as NIGP code 92005 (Application, Infrastructure, Hosting and Cloud Computing Services), reflecting the technology-enabled nature of the support services. Specific contract value figures, cumulative value, and the precise period of performance are not disclosed in the available contract documentation. The contract supports ongoing operational requirements for the Texas Workforce Commission's call center analytics capabilities through New Tech Solutions, Inc. as the prime contractor.