FreshWorks Fresh Service Annual Software Subscription
Active Release Small Purchase Illinois Awarded
- Contract number
- 25-448DOIT-TELEC-P-80070 Release 463
- Awardee
- CDW GOVERNMENT LLC
- Contracting organization
- Criminal Justice Information Authority
- Contract amount
- $6,263
Award facts
- Completion date
Award details come from bidbuy.illinois.gov. Updated .
About this award
The State of Illinois Criminal Justice Information Authority (CJIA546) awarded a Release Small Purchase contract to CDW Government LLC for software licensing services valued at $6,262.95. The contract period runs from July 1, 2026, through June 30, 2027. The procurement encompasses Freshworks software products, specifically 11 licenses for Freshworks Freshservice Growth (at no cost) and 15 licenses for Freshworks Freshservice Pro at $417.53 per license. These utility software solutions are being procured under the Sourcewell-State of Illinois cooperative purchasing agreement (Contract R-257160).
The contract was awarded on July 1, 2026, utilizing CDW Government LLC as the prime contractor for direct delivery of the software licensing products. The procuring organization represents the Criminal Justice Information Authority's need for customer service and IT service management software to support operational functions. As a Release Small Purchase contract, this procurement follows simplified acquisition procedures under Illinois state contracting regulations and incorporates standard State of Illinois terms and conditions governing vendor performance, payment procedures, insurance requirements, and compliance obligations.
Line items
| Item | Total |
|---|---|
| Utility Software - FRESHWORKS FRESHSERVICE GROWTH 1Y 11 7443755 $0.00 $0.00 per quote PXJS991 Mfg. Part#: FSE-GRO-ANN Bidbuy # P-80070 CDW 7443755 Line Item: 78 Advertised: 0.00 Discount: 5.75 Electronic distribution - NO MEDIA Contract: Sourcewell-State of IL R-257160 GOV ONLY Utility Software | — |
| Utility Software - FRESHWORKS FRESHSERVICE PRO 1Y 15 7267408 $417.53 $6,262.95 Upgrade Mfg. Part#: FSE-PRO-ANN per quote PXJS991 Electronic distribution - NO MEDIA CDW 7267408 Contract: Sourcewell-State of IL R-257160 GOV ONLY Utility Software | $6,645.04 |
Files
| File | Type | Posted |
|---|---|---|
| standard-terms-and-conditions~31.pdf |
Quick answers
Who was awarded contract 25-448DOIT-TELEC-P-80070?
Contract 25-448DOIT-TELEC-P-80070 was awarded to CDW GOVERNMENT LLC by Criminal Justice Information Authority in Illinois on July 1, 2026.
How much is contract 25-448DOIT-TELEC-P-80070 worth?
Its contract amount is $6,263.
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