FreshWorks Fresh Implementation Service

The Criminal Justice Information Authority (CJIA546) in Illinois awarded a Small Purchase contract to CDW Government LLC on April 28, 2026, valued at $12,579.95. The contract encompasses two primary deliverables: (1) a Freshworks Asset Pack for 500 assets (unit price: $1,464.16) and (2) Freshworks FreshService Installation and Implementation Services (unit price: $11,883.27) pursuant to Statement of Work #189235. The contract period extends from the award date through February 1, 2027. No specific county or place of performance is identified in the contract documentation.

The services procured constitute utility software implementation, with CDW Government LLC serving as the prime contractor responsible for delivering both the asset expansion capability and the associated installation and implementation support for the Freshworks FreshService platform. The contract is governed by the State of Illinois Chief Procurement Office General Services Standard Terms and Conditions, which establish obligations including payment terms under the State Prompt Payment Act, insurance requirements, intellectual property vesting with the State, and record retention protocols. The relatively modest contract value reflects the scope of a Small Purchase acquisition within the state's procurement framework.