DHS FCS Acqueon (OAM)
Ended Release Competitive Sealed Proposal Illinois Awarded
- Contract number
- 24-448DOIT-ADMIN-P-53992 Release 282
- Awardee
- Presidio Networked Solutions, LLC
- Contracting organization
- Telecommunications
- Contract amount
- $552,790
Award facts
- Completion date
Award details come from bidbuy.illinois.gov. Updated .
About this award
Presidio Networked Solutions, LLC was awarded a Release Competitive Sealed Proposal contract by the Illinois state government's Telecommunications division (TELECOM448) with a total contract value of $552,790.00. The contract, identified as 24-448DOIT-ADMIN-P-53992, will run from September 3, 2025, to September 2, 2026, focusing on delivering Acqueon contact center technology solutions and professional services.
The contract encompasses multiple line items, including Acqueon Standard Agent and Supervisor Licenses, IVR and SMS Bundles, and extensive professional services. The professional services component involves comprehensive contact center implementation, with fixed-fee pricing for various project stages such as Project Kickoff, Design Workshop, Configuration & Buildout, User Acceptance Testing, Cutover & Go-Live, and Project Completion. These services include both Contact Center Engineers (charged at $250 per hour) and Project Managers (charged at $185 per hour), with a total allocated professional services time of approximately 632 hours across different project milestones.
Line items
| Item | Total |
|---|---|
| Acqueon Standard Agent License Do not delete NON-CISCO COMPONENT Item for greater discount or price or pro-rated amounts. | — |
| Acqueon Standard Supervisor License Do not delete NON-CISCO COMPONENT Item for greater discount or price or pro-rated amounts. | — |
| Acqueon IVR Bundle (Upto 200,000 Transactions) Do not delete NON-CISCO COMPONENT Item for greater discount or price or pro-rated amounts. | — |
| Acqueon IVR Throttling Do not delete NON-CISCO COMPONENT Item for greater discount or price or pro-rated amounts. | — |
| Acqueon Annual Support & Customization Do not delete NON-CISCO COMPONENT Item for greater discount or price or pro-rated amounts. | — |
| Part# PS-SVC-CONCTR-FF - Fixed Fee pricing for Contact Center Professional Services. Engineer Hours - 160 x $250. Deliverable: Project Kickoff. NON-CISCO VOIP Professional Services - Contact Center Engineer up to $420/hr | — |
| Acqueon SMS Bundle (Upto 200,000 Transactions) Do not delete NON-CISCO COMPONENT Item for greater discount or price or pro-rated amounts. | — |
| Part# PS-SVC-CONCTR-FF - Fixed Fee pricing for Contact Center Professional Services. Project Manager Hours- 40 x $185. Deliverable: Project Kickoff. NON-CISCO VOIP Professional Services - Project Manager up to $420/hr | — |
| Part# PS-SVC-CONCTR-FF - Fixed Fee pricing for Contact Center Professional Services. Engineer Hours - 40 x $250. Deliverable: Design Workshop & Documentation. NON-CISCO VOIP Professional Services - Contact Center Engineer up to $420/hr | — |
| Part# PS-SVC-CONCTR-FF - Fixed Fee pricing for Contact Center Professional Services. Project Manager Hours- 10 x $185. Deliverable: Design Workshop & Documentation. NON-CISCO VOIP Professional Services - Project Manager up to $420/hr | — |
| Part# PS-SVC-CONCTR-FF - Fixed Fee pricing for Contact Center Professional Services. Engineer Hours - 142 x $250. Deliverable: Configuration & Buildout. NON-CISCO VOIP Professional Services - Contact Center Engineer up to $420/hr | — |
| Part# PS-SVC-CONCTR-FF - Fixed Fee pricing for Contact Center Professional Services. Project Manager Hours- 36 x $185. Deliverable: Configuration & Buildout. NON-CISCO VOIP Professional Services - Project Manager up to $420/hr | — |
| Part# PS-SVC-CONCTR-FF - Fixed Fee pricing for Contact Center Professional Services. Engineer Hours - 125 x $250. Deliverable: User Acceptance Testing. NON-CISCO VOIP Professional Services - Contact Center Engineer up to $420/hr | — |
| Part# PS-SVC-CONCTR-FF - Fixed Fee pricing for Contact Center Professional Services. Project Manager Hours- 32 x $185. Deliverable: User Acceptance Testing. NON-CISCO VOIP Professional Services - Project Manager up to $420/hr | — |
| Part# PS-SVC-CONCTR-FF - Fixed Fee pricing for Contact Center Professional Services. Engineer Hours - 90 x $250. Deliverable: Cutover & Go-Live. NON-CISCO VOIP Professional Services - Contact Center Engineer up to $420/hr | — |
| Part# PS-SVC-CONCTR-FF - Fixed Fee pricing for Contact Center Professional Services. Project Manager Hours- 23 x $185. Deliverable: Cutover & Go-Live. NON-CISCO VOIP Professional Services - Project Manager up to $420/hr | — |
| Part# PS-SVC-CONCTR-FF - Fixed Fee pricing for Contact Center Professional Services. Engineer Hours - 35 x $250. Deliverable: Project Completion. NON-CISCO VOIP Professional Services - Contact Center Engineer up to $420/hr | — |
| Part# PS-SVC-CONCTR-FF - Fixed Fee pricing for Contact Center Professional Services. Project Manager Hours- 9 x $185. Deliverable: Project Completion. NON-CISCO VOIP Professional Services - Project Manager up to $420/hr | — |
Show all 18
Quick answers
Who was awarded contract 24-448DOIT-ADMIN-P-53992?
Contract 24-448DOIT-ADMIN-P-53992 was awarded to Presidio Networked Solutions, LLC by Telecommunications in Illinois on September 3, 2025.
How much is contract 24-448DOIT-ADMIN-P-53992 worth?
Its contract amount is $552,790.
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