Acqueon DHS Outbound Calling Maintenance
Active Release Competitive Sealed Proposal Illinois Awarded
- Contract number
- 24-448DOIT-ADMIN-P-53992 Release 480
- Awardee
- Presidio Networked Solutions, LLC
- Contracting organization
- Telecommunications
- Contract amount
- $502,720
Award facts
- Completion date
Award details come from bidbuy.illinois.gov. Updated .
About this award
The State of Illinois, through its Telecommunications contracting organization, awarded a Release Competitive Sealed Proposal contract (24-448DOIT-ADMIN-P-53992) to Presidio Networked Solutions, LLC on September 3, 2026. The contract extends through December 31, 2027, with a total contract value of $502,720.00. The award encompasses the provision of Cisco contact center enterprise software licensing and maintenance services, including on-premise deployment components for Cisco Unified Contact Center Enterprise (UCCE) and Packaged Contact Center Enterprise (PCCE) environments.
The deliverables include multiple software licenses and maintenance services: Advanced Campaign Manager Add-On Console User Licenses, Acqueon legacy Digital Bundles, Acqueon Interactive Voice Response (IVR) Throttling modules, Acqueon Standard Agent licenses, and Acqueon Customisation Maintenance services. The contract is structured in two performance periods—a full 12-month period from September 3, 2026, through September 2, 2027, and a partial 4-month period from September 3, 2027, through December 31, 2027. All services are delivered on a on-premise deployment basis integrated with Illinois's Cisco contact center infrastructure.
Line items
| Item | Total |
|---|---|
| Part# 550-0010-P Advanced Campaign Manager Add On Console User License On-Premise - Features: Standard LCM & Compliance + Advanced LCM - Enablement: On-Premise Deployment Cisco CCE (UCCE, PCCE) Start Date: 09/032026 End Date: 09/02/2027 Comments: Qty 10 x 12-months = 120 Do not delete CISCO… | $15,600.00 |
| Part# 550-0042-P Acqueon legacy Digital Bundle On Premise - Enablement: On- Premise Deployment Cisco CCE (UCCE, PCCE) Start Date: 09/03/2026 End Date: 09/02/2027 Comments: Qty 1 x 12-months = 12 Do not delete CISCO COMPONENT Item for greater discount or price or pro-rated amounts. | $72,000.00 |
| Part# 550-0040-P Acqueon IVR Throttling On- Premise - Enablement: On- Premise Deployment Start Date: 09/03/2026 End Date: 09/02/2027 Comments: Qty 1 x 12-months = 12 Do not delete CISCO COMPONENT Item for greater discount or price or pro-rated amounts. | $84,000.00 |
| Part# 550-0042-P Acqueon legacy Digital Bundle On Premise - Enablement: On- Premise Deployment Cisco CCE (UCCE, PCCE) Start Date: 09/03/2026 End Date: 09/02/2027 Comments: Qty 1 x 12-months = 12 Do not delete CISCO COMPONENT Item for greater discount or price or pro-rated amounts. | $72,000.00 |
| Part# 550-0052-P Acqueon Standard Agent On- Premise - Features: Standard LCM & Compliance - Enablement: On-Premise Deployment Cisco CCE (UCCE, PCCE) Start Date: 09/03/2026 End Date: 09/02/2027 Qty 100 x 12-months = 1200 Do not delete CISCO COMPONENT Item for greater discount or price or pro-rated… | $149.00 |
| Part # 550-0035-P Acqueon Customisation Maintenance On-Premise - Enablement: On-Premise Deployment Cisco CCE (UCCE, PCCE) Start Date: 09/03/2026 End Date: 09/02/2027 Do not delete CISCO COMPONENT Item for greater discount or price or pro-rated amounts. | $45,000.00 |
| Part# 550-0010-P Advanced Campaign Manager Add On Console User License On-Premise - Features: Standard LCM & Compliance + Advanced LCM - Enablement: On-Premise Deployment Cisco CCE (UCCE, PCCE) Start Date: 09/03/2027 End Date: 12/31/2027 Comments: Qty 10 x 4-months = 40 Do not delete CISCO COMPONENT… | $5,200.00 |
| Part# 550-0042-P Acqueon legacy Digital Bundle On Premise - Enablement: On- Premise Deployment Cisco CCE (UCCE, PCCE) Start Date: 09/03/2027 End Date: 12/31/2027 Comments: Qty 1 x 4-months = 4 Do not delete CISCO COMPONENT Item for greater discount or price or pro-rated amounts. | $24,000.00 |
| Part# 550-0042-P Acqueon legacy Digital Bundle On Premise - Enablement: On- Premise Deployment Cisco CCE (UCCE, PCCE) Start Date: 09/03/2027 End Date: 12/31/2027 Comments: Qty 1 x 4-months = 4 Do not delete CISCO COMPONENT Item for greater discount or price or pro-rated amounts. | $28,000.00 |
| Part# 550-0040-P Acqueon IVR Throttling On- Premise - Enablement: On- Premise Deployment Cisco CCE (UCCE, PCCE) Start Date: 09/03/2027 End Date: 12/31/2027 Comments: Qty 1 x 4-months = 4 Do not delete CISCO COMPONENT Item for greater discount or price or pro-rated amounts. | $24,000.00 |
| Part# 550-0052-P Acqueon Standard Agent On- Premise - Features: Standard LCM & Compliance - Enablement: On-Premise Deployment Cisco CCE (UCCE, PCCE) Start Date: 09/03/2027 End Date: 12/31/2027 Comments: Qty 100 x 4-months =400 Do not delete CISCO COMPONENT Item for greater discount or price or… | $59,600.00 |
| Part# 550-0035-P Acqueon Customisation Maintenance On-Premise - Enablement: On-Premise Deployment Cisco CCE (UCCE, PCCE) Start Date: 09/03/2027 End Date: 12/31/2027 Do not delete CISCO COMPONENT Item for greater discount or price or pro-rated amounts. | $15,000.00 |
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Quick answers
Who was awarded contract 24-448DOIT-ADMIN-P-53992?
Contract 24-448DOIT-ADMIN-P-53992 was awarded to Presidio Networked Solutions, LLC by Telecommunications in Illinois on September 3, 2026.
How much is contract 24-448DOIT-ADMIN-P-53992 worth?
Its contract amount is $502,720.
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