DCFS WxCC Project Addition - Webex Calling

The State of Illinois Department of Information Technology, Telecommunications Division, awarded a competitive sealed proposal contract to Presidio Networked Solutions, LLC (V00004579) valued at $618,037.00. The contract encompasses a comprehensive Cisco WebEx cloud-based communications and contact center solution with a performance period of 25.43 months, from the award date of June 18, 2026, through completion on September 30, 2028. The contract delivers multiple integrated components including an Outbound Calling Plan Enterprise Agreement, WebEx Contact Center platform with premium and standard concurrent agent licensing, Toll Free Inbound and Direct Inbound Dial (DID) PSTN audio capabilities, and Flex 3.0 Contact Center software, with provisions for usage charge overages estimated at $18,001.08.

The line item deliverables total nine distinct product and service components procured across the contract term. Primary components include 381 Premium Concurrent Agent licenses at $170 each, three Standard Concurrent Agent licenses at $115 each, three Toll Free Inbound connections at $65 each, three Direct Inbound Dial connections at $15 each, and nine Outbound Calling Plan committed enterprise user licenses at $3.42 each. The contract structure incorporates Cisco's standard percentage discount pricing applicable to state agencies under the Cloud Flex WebEx program through Presidio Networked Solutions as the Cisco component distributor. The cumulative pricing reflects negotiated enterprise rates and includes contingency provisions for system usage overages during the contract performance period.