Upstream Works Upgrade (OAM)

The State of Illinois, through its Telecommunications organization, awarded a competitive sealed proposal contract (24-448DOIT-ADMIN-P-53992) to Presidio Networked Solutions, LLC (V00004579) for a total contract value of $129,600.00. The contract runs from the award date of June 12, 2026, through November 30, 2026. The contract encompasses professional services for non-Cisco Voice over Internet Protocol (VOIP) system implementation and support, delivered through a fixed fee pricing model for contact center professional services.

The deliverables are structured across five distinct project phases: Project Initiation, Upgrade Workshop Completion, System Ready for User Acceptance Training, Cutover & Post Cutover Support, and Project Completion. Services are provided by Software Engineers (437 total hours at $250 per hour) and Senior Project Managers (110 total hours at $185 per hour), totaling 547 billable hours. These personnel will deliver implementation, configuration, testing, training preparation, cutover activities, and post-implementation support for the non-Cisco VOIP system. The contract does not specify a defined place of performance beyond the State of Illinois jurisdiction.