Soil, RS360, IDSS Salesforce Orgs Renewal

Active Release Competitive Sealed Proposal Illinois Awarded

Contract number
18-510CPOGS-CPOGS-P-1938 Release 329
Awardee
Carahsoft Technology Corporation
Contracting organization
APP448 - Applications
Contract amount
$7,741,263

Award facts

Completion date

Award details come from bidbuy.illinois.gov. Updated .

About this award

Written by GovTribe AI ·

The State of Illinois, through the Applications (APP448) organization, awarded a one-year Basic Ordering Agreement to Carahsoft Technology Corporation, effective July 21, 2026, through July 20, 2027, with a total contract value of $7,741,263.13. Carahsoft serves as the reseller for Salesforce.com, Inc. products and services procured under the Illinois NASPO (National Association of State Procurement Officials) Master Contract (AR2472). The agreement was executed on July 20, 2026, and is funded through State fiscal year 2027 appropriations.

The contract encompasses a comprehensive suite of Salesforce cloud-based software applications and professional services for deployment across multiple state agencies and departments, including the Illinois Department of Labor (SOIL), Illinois Department of Social Services (IDSS), Revenue Services (RS 360), and Illinois Department of Public Health (IL DPH 2). Deliverables include subscription licenses for Service Cloud Unlimited Edition, Government Cloud Plus, Salesforce Shield, Public Sector Foundation Advanced Edition, CRM Analytics, Customer Community products, and Field Service capabilities. The agreement also includes professional services such as Salesforce Architect support and Chief Technology Officer consultation hours on a fixed-price basis, along with sandbox environment provisioning and Business Rules Engine usage-based services. Billing occurs monthly in arrears, and the contract does not automatically renew upon expiration.

Line items

Item Total
200002944 CRM Analytics GrowthSalesforce.com, Inc. - 200002944Start Date: 07/21/2026End Date: 07/20/2027 Computer Software for Microcomputers - Application Software 1 Each × $1,551.68 $1,551.68
200000942 Government Cloud Plus 15% of Net PriceSalesforce.com, Inc. - 200000942Start Date: 07/21/2026End Date: 07/20/2027 Computer Software for Microcomputers - Application Software 1 Each × $126,197.19 $126,197.19
200005696-AR2472 Salesforce Shield - LP1 30% of Net PriceSalesforce.com, Inc. - 200005696Start Date: 07/21/2026End Date: 07/20/2027 Computer Software for Microcomputers - Application Software 1 Each × $251,928.88 $251,928.88
200014166-491 Public Sector Foundation - Advanced - Unlimited Edition - AnnualSalesforce.com, Inc. - 200014166Start Date: 07/21/2026End Date: 07/20/2027 Computer Software for Microcomputers - Application Software 1 Each × $3,191.49 $3,191.49
200013320-491 Employee Experience for Public Sector - Unlimited Edition - LPSalesforce.com, Inc. - 200013320Start Date: 07/21/2026End Date: 07/20/2027 Computer Software for Microcomputers - Application Software 15 Each × $97.66 $1,464.90
200012643-AR2472 Service Cloud - Unlimited EditionSalesforce.com, Inc. - 200012643Start Date: 07/21/2026End Date: 07/20/2027 Computer Software for Microcomputers - Application Software 730 Each × $1,239.91 $905,134.30
200012643-AR2472 Service Cloud - Unlimited EditionSalesforce.com, Inc. - 200012643Start Date: 07/21/2026End Date: 07/20/2027 Computer Software for Microcomputers - Application Software 340 Each × $2,456.20 $835,108.00
200013339 Customer Community Plus for Public Sector - UE - Logins (per Month)Salesforce.com, Inc. - 200013339Start Date: 07/21/2026End Date: 07/20/2027 Computer Software for Microcomputers - Application Software 42 Each × $8.22 $345.19
200005841 Customer Community Plus - Unlimited Edition - Logins (Per Month)Salesforce.com, Inc. - 200005841Start Date: 07/21/2026End Date: 07/20/2027 Computer Software for Microcomputers - Application Software 16 Each × $4.62 $73.95
200013347 Public Sector Application Forms - Business (1,000)Salesforce.com, Inc. - 200013347Start Date: 07/21/2026End Date: 07/20/2027 Computer Software for Microcomputers - Application Software 2 Each × $3,623.75 $7,247.50
200001621 Business Rules Engine - Public Sector Foundation (3K calls/annum)-LP1Salesforce.com, Inc. - 200001621Start Date: 07/21/2026End Date: 07/20/2027 Computer Software for Microcomputers - Application Software 240 Each —
200005696-AR2472 Salesforce Shield - LP1 30% of Net PriceSalesforce.com, Inc. - 200005696Start Date: 07/21/2026End Date: 07/20/2027 Computer Software for Microcomputers - Application Software 1 Each × $840,969.74 $840,969.74
200005696-AR2472 Salesforce Shield - LP1 30% of Net PriceSalesforce.com, Inc. - 200005696Start Date: 07/21/2026End Date: 07/20/2027 Computer Software for Microcomputers - Application Software 1 Each × $293,106.82 $293,106.82
200000942 Government Cloud Plus 15% of Net PriceSalesforce.com, Inc. - 200000942Start Date: 07/21/2026 Computer Software for Microcomputers - Application Software 1 Each × $146,553.40 $146,553.40
200005841 Customer Community Plus - Unlimited Edition - Logins (Per Month)Salesforce.com, Inc. - 200005841Start Date: 07/21/2026End Date: 07/20/2027 Computer Software for Microcomputers - Application Software 5 Each × $12.86 $64.30
200005835 Customer Community - Unlimited Edition - Logins (Per Month)Salesforce.com, Inc. - 200005835Start Date: 07/21/2026End Date: 07/20/2027 Computer Software for Microcomputers - Application Software 65 Each × $2.63 $170.95
200002625 File Storage (1TB)Salesforce.com, Inc. - 200002625Start Date: 07/21/2026End Date: 07/20/2027 Computer Software for Microcomputers - Application Software 1 Each × $3,370.21 $3,370.21
200005953-491 Field Service - Dispatcher - Unlimited EditionSalesforce.com, Inc. - 200005953Start Date: 07/21/2026End Date: 07/20/2027 Computer Software for Microcomputers - Application Software 1 Each × $3,133.18 $3,133.18
200000942 Government Cloud Plus 15% of Net PriceSalesforce.com, Inc. - 200000942Start Date: 07/21/2026End Date: 07/20/2027 Computer Software for Microcomputers - Application Software 1 Each × $422,129.70 $422,129.70
200005956-491 Field Service - Field Technician - Unlimited EditionSalesforce.com, Inc. - 200005956Start Date: 07/21/2026End Date: 07/20/2027 Computer Software for Microcomputers - Application Software 1 Each × $3,133.18 $3,133.18
200013348 Public Sector Application Forms - Individual (1,000)Salesforce.com, Inc. - 200013348Start Date: 07/21/2026End Date: 07/20/2027 Computer Software for Microcomputers - Application Software 2 Each × $187.23 $374.46
200014166-491 Public Sector Foundation - Advanced - Unlimited Edition - AnnualSalesforce.com, Inc. - 200014166 Start Date: 07/21/2026 End Date: 07/20/2027 Computer Software for Microcomputers - Application Software 748 Each × $2,405.42 $1,799,254.16
200014166-491 Public Sector Foundation - Advanced - Unlimited Edition - AnnualSalesforce.com, Inc. - 200014166Start Date: 07/21/2026End Date: 07/20/2027 Computer Software for Microcomputers - Application Software 30 Each × $3,013.51 $90,405.30
200012643-AR2472 Service Cloud - Unlimited EditionSalesforce.com, Inc. - 200012643Start Date: 07/21/2026End Date: 07/20/2027 Computer Software for Microcomputers - Application Software 112 Each × $2,753.92 $308,439.04
200013339 Customer Community Plus for Public Sector - UE - Logins (per Month)Salesforce.com, Inc. - 200013339Start Date: 07/21/2026End Computer Software for Microcomputers - Application Software 25 Each × $8.22 $205.50
121-SVC151 CTO 12 Months Fixed PriceSalesforce Expertise Hours - SPSalesforce.com, Inc. - 121-SVC151Start Date: 07/20/2026End Date: 07/19/2027 Computer Software for Microcomputers - Application Software 100 Each —
8200000512-491 Sandbox (Full Copy) - FeeSPSalesforce.com, Inc. - 8200000512Start Date: 07/21/2026End Date: 01/20/2027 Computer Software for Microcomputers - Application Software 1 Each × $159,124.94 $159,124.94
8200000512-491 Sandbox (Full Copy) - FeeSPSalesforce.com, Inc. - 8200000512Start Date: 07/21/2026End Date: 10/20/2026 Computer Software for Microcomputers - Application Software 1 Each × $79,562.47 $79,562.47
121-SVC151 CTO 12 Months Fixed PriceSalesforce Architect - SPSalesforce.com, Inc. - 121-SVC151Start Date: 07/20/2026End Date: 07/19/2027 Computer Software for Microcomputers - Application Software 1 Each × $599,999.99 $599,999.99
Show all 29

Files

File Type Posted
Executed P-1938.329-R-324990- SoIL RS360 IDSS Salesforce Orgs Renewal Legal ABB.pdf PDF

Quick answers

Who was awarded contract 18-510CPOGS-CPOGS-P-1938?

Contract 18-510CPOGS-CPOGS-P-1938 was awarded to Carahsoft Technology Corporation by APP448 - Applications in Illinois on July 21, 2026.

How much is contract 18-510CPOGS-CPOGS-P-1938 worth?

Its contract amount is $7,741,263.

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