Netscout Mastercare Hardware Support

The State of Illinois, through its Information Technology Services Organization (ITSOS350), awarded a competitive sealed bidding contract to Presidio Networked Solutions, LLC, a Peoria, Illinois-based vendor, for the provision of Mastercare Support services for enterprise network equipment. The contract, designated as Release Order 24-448DOIT-ADMIN-P-53992 under master contract 27IT103003, became effective July 1, 2026, and runs through June 30, 2027, with a total contract value of $26,912.76. The contract was awarded and approved by Illinois Secretary of State Alexi Giannoulias and State Purchasing Officer Dave Littrell as of May 5, 2026.

The deliverables consist of two items of hardware maintenance and support services for critical network infrastructure managed by the Illinois Secretary of State Information Technology Department. Item 1 encompasses Netscout Mastercare Support for a 5010 Switch with 48 x 1/10Gb SFP+ and 6 x 40G ports (Part #50FCNANQH0J0SUPP) at a unit price of $5,551.96, totaling $5,274.36 after applicable discount. Item 2 provides Mastercare Support for an InfiniStreamNG Appliance in a 4-Port 10G/1G configuration (Part #I-04795-SSHASSUPPMSTC) at a unit price of $22,777.26, totaling $21,638.40 after discount. Both services are supplied by NetScout Systems, Inc., and delivery is required within one calendar day of purchase order receipt.