Freshworks Subscription and Implementation Services 26-27

Smart Innovations LLC has been awarded an Open Market Small Purchase contract by the Illinois Information Technology (INFOTECHN551) organization for the provision of Freshservice software licensing and add-on products. The contract, designated 27-551HDA-INFOT-P-100699, is valued at $50,588.64 and spans a twelve-month performance period from September 1, 2026, through August 31, 2027. The primary deliverables consist of 40 Freshservice Pro Annual Licenses ($34,226.78), which provide IT Service Management, IT Operations Management, and Project Management capabilities for large organizations; 30 Business Agent Licenses ($11,588.40) for non-IT business teams; 10 Freddy Copilot add-on licenses ($2,264.40) for artificial intelligence-assisted functionality; and 3 Fresh Service Asset Packs ($2,512.48) providing asset management capacity for 500 assets per pack.

The State of Illinois Information Technology organization will receive software-as-a-service licensing solutions designed to support IT operations and project management across state agencies. Performance will be executed in accordance with the State of Illinois Chief Procurement Office Standard Terms and Conditions (Version 23.2) and mandatory vendor certifications. The contract is subject to payment processing under the State Prompt Payment Act, with invoicing required at contract completion. Smart Innovations LLC must maintain compliance with all applicable state certifications and regulatory requirements throughout the contract term, including annual recertification if required, and must warrant all services are performed by trained, competent personnel.