Freshworks Subscription and Implementation Services Small Purchase

The State of Illinois has awarded a state-level Open Market Small Purchase contract to Coquina, specifically through the Information Technology (INFOTECHN551) contracting organization. The contract, identified as 26-551HDA-INFOT-P-84192, has a total contract value of $51,118.92 and covers a performance period from August 1, 2025, to August 31, 2026. The contract involves the procurement of software licenses across multiple product categories.

The contract includes four distinct line items: 40 Freshservice Pro Annual Licenses, 30 Business Agent Licenses, 10 Freddy Copilot Licenses, and 3 Fresh Service Asset Packs, all with a 13-month term. Each license type appears to be related to service management, business operations, and potentially collaborative software platforms. The procurement is governed by the State of Illinois Chief Procurement Office General Services Standard Terms and Conditions (Version 23.2), which establishes comprehensive contractual provisions for vendors and includes requirements around insurance, performance standards, and compliance with state procurement regulations.