Court Based Rental Assistance Program (CBRAP) Application and Grant Payment Management Software

The State of Illinois, through the Illinois Housing Development Authority, awarded a contract to Neighborly Software (operating as Benevate LLC dba Neighborly) for the design, implementation, and ongoing management of a Court-Based Rental Assistance Program Application and Grant Management System. The contract, identified as Open Market Competitive Sealed Proposal 25-551HDA-INFOT-P-95909, carries a total contract value of $2,575,239.00 over a period spanning from May 7, 2026, through May 6, 2028. The software solution is a cloud-based, end-to-end Software-as-a-Service platform designed to support emergency rental assistance for litigants in eviction court proceedings throughout Illinois, with performance taking place across the state.

The contract comprises an initial two-year implementation and support term valued at $526,100, followed by four optional two-year renewal periods valued at $487,600, $511,980, $511,980, and $537,579 respectively. The system must support up to 5,000 concurrent users and approximately 300 remote application processors while handling 6,000 to 10,000 annual payments from approximately 25,000 applications per year. The solution includes mandatory requirements such as Software-as-a-Service hosting on Azure cloud infrastructure, SOC 2 Type 2 certification, 99.9% uptime availability, integration with Oracle Financials and Power BI analytics platforms, multi-lingual support in English and Spanish, and role-based access controls with multi-factor authentication capabilities.