FORRESTER DECISIONS FOR CUSTOMER EXPERIENCE TEAM LICENSES I TERM: 7/15/2025 - 7/14/2026 | Refer to attached Exhibit A-Provisions Attachment…

Forrester Research Inc. has been awarded an Information Technology (IT) Services contract by the California Department of Motor Vehicles (DMV), with a total contract value of $75,252.14. The contract period of performance spans from July 15, 2025, to July 14, 2026, representing a one-year term. The prime contractor will deliver Forrester Decisions for Customer Experience Leader License, with a single line item priced at $56,080.78.

The contract, identified as CA|TA25-022, appears to provide the California DMV with specialized research and advisory services focused on customer experience strategies. The licensing arrangement suggests access to Forrester's proprietary insights, research reports, and potentially advisory support to enhance the department's customer engagement and service delivery capabilities. The comprehensive annual license will enable DMV leadership to leverage expert analysis and benchmarking data to inform technological and operational decision-making throughout the contract's twelve-month duration.