DELL-HW-SUPPORT Basic Hardware Services: Business Hours (5X10) Next Business Day On Site Hardware Warranty Repair-Start 10/27/2024 End 10/26/2027

The California Department of Industrial Relations awarded an Information Technology Services contract to Computacenter United States on April 28, 2026, valued at $13,197.29. The contract encompasses Dell hardware support services delivered across three distinct line items. The first line item provides Basic Hardware Services on a business hours (5x10) basis with next business day on-site hardware warranty repair, effective from October 27, 2024, through October 26, 2027, priced at $767.47. The second line item establishes Post Standard Support with next business day on-site service after problem diagnosis on a variable basis, commencing March 25, 2026, and extending through May 24, 2027, at a unit price of $3,574.76.

The third and final line item reinstates Post Standard Support with next business day on-site service after problem diagnosis, running from March 20, 2026, through October 26, 2027, valued at $8,855.06. Collectively, these support services ensure continuity of Dell hardware maintenance coverage for the Department of Industrial Relations, with overlapping service periods designed to maintain uninterrupted technical support across the specified timeframe. The contract represents a commitment to proactive hardware maintenance and rapid issue resolution through next business day on-site intervention protocols.