CFPB 3rd Party Redress Services

The Consumer Financial Protection Bureau established this Master IDIQ for third-party redress and consumer claims administration services on September 21, 2022, with ordering authority extending through September 20, 2027—approximately 14 months remain. The vehicle carries a $50 million shared ceiling and operates unrestricted, with no set-aside designations across all 31 awarded task orders to date.

The scope encompasses distribution planning, victim identification and claims processing, call center support, funds distribution and mailing, tax determination assistance, and administrative services supporting CFPB enforcement redress cases. Task orders are case-specific, firm fixed price awards that typically span 18 months to three years, with recent examples ranging from approximately $34,000 (Hello Digit Matter) to $24.7 million (Lexington Law Matter). The portfolio reflects actual CFPB enforcement outcomes rather than a pre-defined service menu: task orders fund redress administration for named financial-services firms (Navient, Performant, LendUp, Hydra Group, Think Finance, and others).

JND Holdings LLC dominates by potential value, holding two orders worth $28.1 million combined—73 percent of the vehicle's combined $38.4 million potential value. Rust Consulting, Inc. leads by order count with 22 awards totaling $5.8 million, and Epiq Class Action & Claims Solutions, Inc. holds seven orders valued at $4.4 million. All potential value has been obligated; the vehicle is fully spent against its ceiling. The CFPB is the sole customer across all 31 orders.

Ordering momentum accelerated in 2023 (12 orders) and 2025 (12 orders), with a dip to seven orders in 2024. The most recent task orders (September 2025) target specific matters: Climb Credit, Fay Servicing, Performant, and others, with completion dates extending through mid-2029. Performance occurs nationwide as enforcement cases and fund distributions dictate. The vehicle's remaining 14 months of ordering authority may support only a small number of new task orders given the ceiling exhaustion, making pursuit viable only for firms with established relationships or specialized capability in high-value matters under active CFPB enforcement.