Telephone answering service
Active Indefinite Delivery Contract Awarded Last action
- Contract number
- W911S224D6003
- Awardee
-
Capstone Group LLC UEI YV39L9JFMHM8
- Awarding agency
-
MICC Fort Drum
Mission and Installation Contracting Command, Department of Defense
- Task orders
- 2 $7,410 obligated
Award facts
- Opportunity
-
- Telephone Answering Services for Fort Drum, NY Solicitation · W911S224U6002 · Posted Oct 19, 2023
- Combined order value
- $7,410 Current and potential, with all options
- Last date to order 53% complete
- IDV ceiling 45% used
- $16,530.00
- Maximum order
- $76,850.00
- Award type
- Single award
- Who can order
- Only the awarding agency
- Contracting staff
- Funding agency
- Northeast Region Installation Management Command, Department of Defense
- NAICS code
- 561421 Telephone Answering Services
- PSC
- R499 Support- Professional: Other
- Set-aside
- Total Small Business
- Competition
- Competed under SAP · 30 offers Simplified Acquisition
- Pricing
- Firm Fixed Price
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
About this IDV
The U.S. Army's Installation Management Command (IMCOM) Northeast Region awarded a single-award Indefinite Delivery Contract (IDC) valued at $76,850.00 to Capstone Group LLC, a small, minority-owned, veteran-owned, and service-disabled veteran-owned business located in Gaithersburg, Maryland. The IDC, which runs from February 2024 to February 2029, is for 24/7 telephone answering services at Fort Drum, New York.
Under this contract, Capstone Group is required to answer at least 75% of calls within four rings and maintain detailed call logging. The contractor must provide two call agents per shift to respond to emergencies according to priority levels and report any issues to the Department of Public Works contacts. The IDC was set aside exclusively for small businesses and supports an estimated 26,500 minutes of calls annually. The agency has also issued two firm-fixed-price delivery orders to Capstone Group under this IDC, valued at $1,160.00 and $6,937.96, respectively, for the same telephone answering services at Fort Drum.
Task orders
| Task order | Ordering agency | Obligated | Awarded |
|---|---|---|---|
| Telephone answering services | MICC Fort Drum | $472 | |
| Telephone answering service | MICC Fort Drum | $6,938 |
Transactions
| Action | Obligated | Date |
|---|---|---|
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Original award | $0 |
Quick answers
Who was awarded contract W911S224D6003?
W911S224D6003 was awarded to Capstone Group LLC by MICC Fort Drum (Mission and Installation Contracting Command) on February 12, 2024.
How much is contract W911S224D6003 worth?
Orders under W911S224D6003 have obligated $7,410. W911S224D6003's own ceiling is $16,530. A single order can be worth up to $76,850.
How many orders have been placed under contract W911S224D6003?
2 orders have been placed under W911S224D6003, the latest on February 12, 2025.
Which agency awarded contract W911S224D6003?
MICC Fort Drum (Mission and Installation Contracting Command) awarded W911S224D6003, with funding from Northeast Region (Installation Management Command).
Who can order from contract W911S224D6003?
W911S224D6003 is a single award indefinite delivery contract. Only the awarding agency can place orders on it.
Was contract W911S224D6003 competed?
The extent of competition for W911S224D6003 was competed under sap. The government received 30 offers. It was set aside: Total Small Business.
On GovTribe
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