Indefinite Delivery Contract 36C24926D0018

This Indefinite Delivery Contract was awarded on February 1, 2026, to a Service-Disabled Veteran-Owned Small Business to provide non-emergent wheelchair transportation services for the James H. Quillen VA Medical Center (Mountain Home VAMC) in Mountain Home, Tennessee, and its twelve affiliated Community Based Outpatient Clinics. The contract, valued at $8,982,000.00 with a ceiling through January 31, 2031, is funded by Veterans Integrated Service Network 9 under the Department of Veterans Affairs. The solicitation (36C24925R0053) sought a single prime contractor capable of furnishing comprehensive ground transportation for wheelchair-bound, scooter-dependent, and non-ambulatory Veterans Administration beneficiaries across a geographic service area spanning eastern Tennessee and Virginia, with extended service capability throughout Tennessee and into rural Kentucky. The contractor is responsible for all management, supervision, labor, materials, equipment, and resources necessary to accommodate both scheduled and on-call transportation requests.

The scope of work encompasses transportation services for beneficiaries of all sizes and weights, requiring specialized equipment and trained personnel to manage variable trip volumes with seasonal demand fluctuations. Services are classified under NAICS code 485991 (Special Needs Transportation), with the procurement conducted using a Best Value evaluation methodology with Lowest Price Technically Acceptable consideration. The set-aside designation as a 100 percent Service-Disabled Veteran-Owned Small Business procurement was authorized under 38 U.S.C. Section 8127(d), requiring the contractor to maintain active registration in the System for Award Management and enrollment in the Veterans Enterprise Service (VETS) database. This contract addresses the ongoing transportation needs of the VA Medical Center facility, replacing or supplementing previous vehicle and wheelchair service arrangements while ensuring operational flexibility to accommodate both local short-distance transports and longer routes to remote rural areas.