For critical functions - customer satisfaction surveys BPA
Ended Awarded Last action
- Contract number
- TIRNO15Z00030
- Awardee
-
PCG Enterprises, Inc. UEI MDJWU54M3737
- Awarding agency
-
Internal Revenue Service
Department of the Treasury
- Task orders
- 3 $737,990 obligated
Award facts
- Combined order value
- $737,990 Current and potential, with all options
- Last date to order 100% complete
- Maximum order
- $2,000,000.00
- Award type
- Multiple award
- Who can order
- Only the awarding agency
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- PSC
- B599 Special Studies/Analysis- Other
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 5 offers Multiple Award, Fair Opportunity
- Pricing
- Order Dependent (IDV only)
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
About this IDV
The Department of Treasury's Internal Revenue Service awarded PCG Enterprises, Inc. a multiple-award Blanket Purchase Agreement to provide survey, focus group, and analytical services supporting taxpayer satisfaction and customer experience initiatives. Valued at up to $10 million, the BPA enables task orders across IRS divisions through October 2023 to assess interactions and identify service improvements through qualitative and quantitative audience research methods.
Three task orders issued to date under the BPA include a $182,811 firm fixed price order for undisclosed services completed in September 2019, a $26,260 order for life events alert analysis completed that same month, and a $528,918 order for a conjoint survey with performance in Redwood City, California through October 2021. The BPA and task orders aim to collect taxpayer and stakeholder feedback to support critical IRS functions through surveys of taxpayer assistance programs, tax preparation partnerships, and international tax services. This market research data helps the IRS enhance systems and offerings relied on by individual filers, tax professionals, and partner agencies.
Task orders
| Task order | Ordering agency | Obligated | Awarded |
|---|---|---|---|
| Tirno-15-z-00030 - task order 2032H8-18-f-00360 | Internal Revenue Service | $182,811 | |
| BPA tirno-15-z-00032, task order 2032H8-18-f-00335 - life events alert analysis | Internal Revenue Service | $26,260 | |
| Tirno-15-z-00030, task order 0008 - conjoint survey | Internal Revenue Service | $528,918 |
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Other Administrative Action | $0 | |
| Original award | $0 |
Quick answers
Who was awarded contract TIRNO15Z00030?
TIRNO15Z00030 was awarded to PCG Enterprises, Inc. by Internal Revenue Service (Department of the Treasury) on August 31, 2015.
How much is contract TIRNO15Z00030 worth?
Orders under TIRNO15Z00030 have obligated $737,990. A single order can be worth up to $2,000,000.
How many orders have been placed under contract TIRNO15Z00030?
3 orders have been placed under TIRNO15Z00030, the latest on September 19, 2018.
Who can order from contract TIRNO15Z00030?
TIRNO15Z00030 is a multiple award blanket purchase agreement. Only the awarding agency can place orders on it.
Is contract TIRNO15Z00030 under another contract?
Yes. TIRNO15Z00030 is a blanket purchase agreement under GS23F9782H, a federal supply schedule.
Was contract TIRNO15Z00030 competed?
The extent of competition for TIRNO15Z00030 was full and open competition. The government received 5 offers.
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