Helping establish assistance resource team (heart) will implement an innovative solution to expand the use of technology in the state of alaska to improve interaction with crime victims, elevate…

The Department of Justice Office of Justice Programs Victims of Crime awarded a cooperative agreement to Helping Establish Assistance Resource Team (HEART) for $598,182 on October 1, 2025, under the Crime Victim Assistance/Discretionary Grants program (CFDA 16.582).

HEART will implement the Victims of Crime Program Management System (VCPMS), a technology solution to expand access to victim services in Alaska. The deliverables include a claims management system for staff of Alaska's Violent Crimes Compensation Board (VCCB), an online compensation application for crime victims, and a VCPLaw portal enabling victim navigators to upload documents, communicate with victims, and track victim services. VCPMS provides 24/7 online access to compensation solutions while protecting victim confidentiality. HEART collaborates with Alaska's Division of Victim Assistance and Forensic Science, specifically the VCCB and Victim Navigator Program.

Performance takes place in Aptos, California. The period of performance runs from October 1, 2025, through September 30, 2028.

Helping establish assistance resource team (heart) will implement an innovative solution to expand the use of technology in the state of alaska to improve interaction with crime victims, elevate service quality, and ensure accessibility and responsiveness. Heart will collaborate with alaskas division of victim assistance and forensic science, specifically the violent crimes compensation board (vccb) and victim navigator program to implement the victims of crime program management system (vcpms) technology solution to better serve crime victims. The technology solution will include a claims management system for vccb staff; an online compensation application for crime victims; and a vcplaw portal for victim navigators to upload documents, communicate with victims, and utilize a victim services tracker. Vcpms provides victims of crime and staff access to an online compensation solution 24/7 and ensures that victims are served more quickly and efficiently. Utilizing this technology improves services to victims of crime and ensures that the confidentiality of victims is always protected.