Customer experience (CX) research services
Ended Purchase Order Awarded Last action
- Contract number
- 2032H821P00112
- Awardee
-
Forrester Research, Inc. UEI NLUTK3FEDPB8
- Awarding agency
-
Internal Revenue Service
Department of the Treasury
- Obligated
- $293,156
Award facts
- Contract value 50% obligated
-
- $293,155.96 Current, with exercised options
- $586,311.92 Potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- NAICS code
- 541519 Other Computer Related Services
- Set-aside
- No set-aside
- Competition
- Not Competed · 1 offer Only One Source
- Pricing
- Firm Fixed Price
- Place of performance
- Cambridge, MA 02140, USA
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | $0 | |
| Original award | $293,156 |
About this award
The Department of the Treasury's Internal Revenue Service awarded a $586,312 purchase order to Forrester Research, Inc. for customer experience research services. Under the firm fixed price contract, Forrester will provide research and analysis to support the IRS's efforts to improve taxpayer interactions and experiences. No major subcontractors or set aside designations were indicated. The award draws on Forrester's expertise in customer experience strategy and design to aid one of the Treasury's largest operating divisions in better serving American taxpayers.
Quick answers
Who was awarded contract 2032H821P00112?
2032H821P00112 was awarded to Forrester Research, Inc. by Internal Revenue Service (Department of the Treasury) on September 26, 2021.
How much is contract 2032H821P00112 worth?
The government has obligated $293,156 on 2032H821P00112. Its potential value, with all options, is $586,312.
Was contract 2032H821P00112 competed?
The extent of competition for 2032H821P00112 was not competed. The government received 1 offer.
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