Delivery Order GS10F0225W-TOS10F016

The Internal Revenue Service awarded a definitive contract to National Telecommuting Institute, Inc. (doing business as Landajob Services) for contact center support services managing taxpayer product requests directed to the IRS toll-free telephone forms line, with a ceiling value of $38.7 million and an ultimate completion date of June 30, 2026. Place of performance is Boston, MA. The contract operates on a labor-hours pricing model. Government-invoiced labor activity declined sharply in...

This federal contract award is a delivery order under Purchase Order 2000096768, Option Year 3, which provides contact center support services for the Internal Revenue Service (IRS) to manage taxpayer form product requests directed to the IRS's toll-free telephone forms line. The contract has a potential value of $4,565,424.88 and was awarded on January 1, 2018, with a completion date of December 31, 2018. The contract is a firm fixed-price arrangement and was awarded to National Telecommuting...

The Internal Revenue Service awarded a definitive contract to National Telecommuting Institute, Inc. for toll-free order form call services and contract center support on April 4, 2026, under a mandatory AbilityOne source contract with a ceiling value of $27,795,262.39. The contract covers management of taxpayer product requests directed to the IRS toll-free telephone forms line. Work is performed in Boston, MA. The contract runs through June 30, 2031, and is priced on a labor-hours basis.

The Department of the Treasury's Internal Revenue Service awarded a $4.6 million firm fixed price delivery order to National Telecommuting Institute, Inc.'s Landajob Services Division for IRS toll-free telephone forms request services. Under this task order issued against an unspecified governmentwide acquisition contract, Landajob will provide toll-free telephone support to help taxpayers obtain IRS forms from March 2020 through December 2020. The place of performance for these services is...

This contract was awarded by the Department of the Treasury Internal Revenue Service (IRS) to At&T Technical Services Company, Inc., a wholly owned subsidiary of AT&T Inc., to replace existing Cisco 7962 phones and install new Cisco UC phones 7841 at the following IRS contact center sites: Philadelphia, Andover, Nashville, Indianapolis, Portland, and Ogden. The contract is a Blanket Purchase Agreement (BPA) call with a firm fixed price, and has a potential value of $926,021.22. No...

This federal contract award, with ID TIRNO15D00007|TIRNO15D000070002, was issued by the Internal Revenue Service (IRS) for critical functions related to the Toll Free Forms Request Services Contract. The contract is a Firm Fixed Price Delivery Order with a ceiling value of $7,670,049.07. It was awarded to the prime contractor, National Telecommuting Institute, Inc. (doing business as Landajob Services), which is a Non-Profit Organization and AbilityOne Non Profit Agency. The contract has an...

This federal contract was awarded by the Department of the Treasury Internal Revenue Service to Russell Marketing Research, Inc. for the Taxpayer Advocate Service - Taxpayer Interviews and Surveys. The contract has a potential value of $170,624.00 and is a Firm Fixed Price Delivery Order under the Multiple Award Schedule (MAS) contract vehicle. The contract does not have a set-aside designation and is set to be completed by February 29, 2024. The Taxpayer Advocate Service provides assistance...

The Department of the Treasury's Internal Revenue Service awarded a BPA call order valued at $665,595 to CFI Group USA LLC, a market research and consulting firm headquartered in Ann Arbor, Michigan, for Website Survey #002. The contract, which commenced on August 3, 2022, and concluded on August 2, 2023, was executed under a labor-hours pricing model with no set-aside designation. This call order represents one of numerous task orders generated from CFI Group USA LLC's larger Blanket Purchase...

This is a delivery order under Purchase Order 2000101234 for Option Year 4, covering the period from January 1, 2019 to December 31, 2019. The delivery order provides contact center support services for the Internal Revenue Service (IRS) to manage taxpayer form product requests directed to the IRS's toll-free telephone forms line. The contract is awarded to National Telecommuting Institute, Inc. (NTI), a non-profit organization, and has a total potential value of $6,044,676.39. The contract is a...

The Internal Revenue Service awarded a $2.04M firm-fixed-price blanket purchase agreement call to ICF Macro Inc. for the 2022 Taxpayer Experience Survey, a customer satisfaction survey supporting the Wage and Investment Division. The contract, which commenced on September 30, 2021, extends through September 29, 2026, and involves a bilateral modification to descope specified tasks across multiple contract line items (CLINs 3001, 3003, 3004, and 3005). Performance will be conducted in Fairfax,...