Call center support - base
Ended Definitive Contract Awarded Last action
- Contract number
- W81XWH16C0144
- Awardee
-
Magellan Healthcare Inc. UEI XJRSLG1ML285 Part of Magellan Health, Inc.
- Awarding agency
-
Defense Health Agency
Department of Defense
- Obligated
- $31,631,058
Award facts
- Opportunity
-
- W81XWH16R0002 Solicitation number
- Outreach Call Center and Transitional Support Services for the Defense Centers of Excellence for TBI/PH Award Notice · Posted Jun 9, 2016
- Contract value 100% obligated
- $31,631,057.79 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Contracting staff
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 3 offers Negotiated Proposal / Quote
- Pricing
- Firm Fixed Price
- Place of performance
- Hazelwood, MO 63043, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Change Order | $2,308 | |
| Change Order | -$528,552 | |
| Funding Only Action | -$1,350 | |
| Change Order | $300 | |
| Change Order | -$300 | |
| Exercise an Option | $0 | |
| Exercise an Option | $1,129,886 | |
| Funding Only Action | -$2,136,289 | |
| Exercise an Option | $564,943 | |
| Change Order | $0 | |
| Funding Only Action | -$246,362 | |
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $6,451,019 | |
| Other Administrative Action | $6,410 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $7,214,391 | |
| Additional Work (new agreement, FAR part 6 applies) | $0 | |
| Other Administrative Action | $6,974,440 | |
| Other Administrative Action | $6,742,953 | |
| Other Administrative Action | $0 | |
| Original award | $5,457,261 |
Show all 21
About this award
This is a $31,631,057.79 firm-fixed-price definitive contract awarded by the Defense Health Agency (DHA) to Magellan Healthcare Inc., a subsidiary of Magellan Health, Inc. The contract is for call center support services, with a performance period ending on September 30, 2021. This contract was not set aside for any special designation.
Magellan Healthcare is an experienced provider of mental health counseling, employee assistance programs, and work-life balance services to government agencies. As a prime contractor, the company has delivered similar support to the U.S. Air Force, Navy, Department of Defense Education Activity, Department of Transportation, and Washington Headquarters Services. The award of this contract to Magellan Healthcare indicates the DHA's ongoing need for these types of services to support military and civilian personnel.
Quick answers
Who was awarded contract W81XWH16C0144?
W81XWH16C0144 was awarded to Magellan Healthcare Inc. by Defense Health Agency (Department of Defense) on September 30, 2016.
How much is contract W81XWH16C0144 worth?
The government has obligated $31,631,058 on W81XWH16C0144.
Was contract W81XWH16C0144 competed?
The extent of competition for W81XWH16C0144 was full and open competition. The government received 3 offers.
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