Contact center operations - bridge contract
Ended Definitive Contract Awarded Last action
- Contract number
- 75FCMC22C0025
- Awardee
-
Maximus Federal Services, Inc. UEI TREKW6J3QSF5 Part of Maximus Inc.
- Awarding agency
-
Centers for Medicare and Medicaid Services
Department of Health and Human Services
- Obligated
- $176,432,657
Award facts
- Opportunity
-
- Contact Center Operations - Bridge Contract Special Notice · 75FCMC22R0012 · Posted Mar 11, 2022
- Contract value 34% obligated
-
- $176,432,657.00 Current, with exercised options
- $514,223,111.00 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- PSC
- R499 Support- Professional: Other
- Set-aside
- No set-aside
- Competition
- Not Competed · 1 offer Only One Source
- Pricing
- Cost Plus Award Fee
- Place of performance
- West McLean, VA 22102, USA
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | -$666,399 | |
| Other Administrative Action | $0 | |
| Funding Only Action | $30,346,086 | |
| Original award | $146,752,970 |
About this award
The Centers for Medicare and Medicaid Services (CMS) has awarded a $514,223,111.00 bridge contract to Maximus Federal Services, Inc. for contact center operations support. The bridge contract will provide continued support for the agency's 1-800 Medicare and Health Insurance Marketplace call centers from June 1, 2022 through May 31, 2024 as the requirement is recompeted. This contract is not set aside and aims to minimize disruption and transition costs by maintaining the incumbent contractor during the transition to a new contract. Maximus Federal Services, Inc. is a subsidiary of the parent company Maximus Inc., a leading provider of government services and solutions. The bridge contract will cover call center operations across multiple contact channels supporting customer inquiries for the listed programs.
Quick answers
Who was awarded contract 75FCMC22C0025?
75FCMC22C0025 was awarded to Maximus Federal Services, Inc. by Centers for Medicare and Medicaid Services (Department of Health and Human Services) on June 1, 2022.
How much is contract 75FCMC22C0025 worth?
The government has obligated $176,432,657 on 75FCMC22C0025. Its potential value, with all options, is $514,223,111.
Was contract 75FCMC22C0025 competed?
The extent of competition for 75FCMC22C0025 was not competed. The government received 1 offer.
On GovTribe
See this award's full record
- Every transaction and funding action
- The awardee's other awards and teaming partners
- Similar awards and recompete opportunities
- Ask GovTribe AI about this award