Care contact center

Active Definitive Contract Awarded Last action

Contract number
19AQMM22C0031
Awardee
Awarding agency
Obligated
$143,010,548

Award facts

Contract value 58% obligated
  • $231,843,549.46 Current, with exercised options
  • $244,482,733.06 Potential, with all options
Completion date 97% complete
Current and potential, with all options
Contracting staff
Funding agency
Bureau of South and Central Asian Affairs Department of State
Set-aside
8(a) Sole Source
Competition
Not Available for Competition · 1 offer Only One Source
Pricing
Labor Hours
Place of performance
South Riding, VA 20152, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Funding Only Action P00026 · FY 25 funding deobligation -$35,323
Supplemental Agreement for work within scope P00025 $0
Funding Only Action P00024 · Incremental funding MOD $1,210,835
Funding Only Action P00023 · FY25 funding deobligation -$7,658,481
Other Administrative Action P00022 · Administrative and funding deobligation -$90,047
Exercise an Option P00021 · Exercise OY4 $4,669,723
Other Administrative Action P00020 · Funding realignment -$0
Funding Only Action P00019 $6,189,506
Funding Only Action P00018 $6,030,245
Funding Only Action P00017 · Funding $5,834,163
Other Administrative Action P00016 · DE-obligation -$5,178,685
Funding Only Action P00015 · Funding modification $12,064,599
Exercise an Option P00014 · OY3 exercise, add funding, realign funding $10,000,000
Funding Only Action P00013 · DE-obligate funding -$14,112,104
Other Administrative Action P00012 · Funding realignment $144,786
Funding Only Action P00011 · Added nurse reviewer requirement and add'l OY2 funding. $48,540,633
Exercise an Option P00010 · Option exercise + new requirements pakistan crisis CTR, 3 ftes CA. $13,136,809
Other Administrative Action P00009 · Funding realignment -$0
Other Administrative Action P00008 · Update H031 $0
Funding Only Action P00007 $2,346,628
Funding Only Action P00006 · Care contact center DE-obligate funding -$6,010,607
Supplemental Agreement for work within scope P00005 $4,832,112
Exercise an Option P00004 $42,978,177
Funding Only Action P00003 $1,881,541
Other Administrative Action P00002 $11,299,680
Modification $5,000,000
Other Administrative Action P00001 · Care contact center add IPP code $0
Show all 27

About this award

Written by GovTribe AI ·

The Department of State's Bureau of South and Central Asian Affairs awarded a $244.5 million definitive contract to Great Hill Solutions, LLC for care contact center support on December 15, 2021, under an 8(a) sole-source set-aside, with ultimate completion December 14, 2026.

Great Hill Solutions is a tribally-owned SBA Certified 8(a) Program Participant. Place of performance is South Riding, VA.

The contract is priced on a labor-hours basis with a ceiling value of $244.5 million. Service Contract Inventory reporting shows the contract has invoiced $144.1 million across fiscal years 2023 through 2025. In fiscal 2024, the most recently completed fiscal year, the contract generated $58.6 million in invoicing across 183 FTEs performing 379,945 contractor hours at a derived government-paid rate of $154.12 per hour. Fiscal 2025 performance reflects 160 FTEs and 332,456 contractor hours at $167.45 per hour, with one subcontractor performing 32 percent of contractor hours. Year-over-year pricing has risen steadily from $113.88 per hour in fiscal 2023.

Quick answers

Who was awarded contract 19AQMM22C0031?

19AQMM22C0031 was awarded to Great Hill Solutions, LLC by Office of Acquisition Management (Department of State) on December 15, 2021.

How much is contract 19AQMM22C0031 worth?

The government has obligated $143,010,548 on 19AQMM22C0031. Its current value, with exercised options, is $231,843,549. Its potential value, with all options, is $244,482,733.

Which agency awarded contract 19AQMM22C0031?

Office of Acquisition Management (Department of State) awarded 19AQMM22C0031, with funding from Bureau of South and Central Asian Affairs (Department of State).

Was contract 19AQMM22C0031 competed?

The extent of competition for 19AQMM22C0031 was not available for competition. The government received 1 offer. It was set aside: 8(a) Sole Source.

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