Zscaler Subscription Renewal

The Maryland Health Benefit Exchange is requesting bids to renew Zscaler subscription licenses for a 12-month term from April 17, 2026 through April 16, 2027 under IFB BPM055150, with bids due March 9, 2026 at 11:00 AM EST via eMaryland Marketplace Advantage (eMMA).

The scope comprises seven Zscaler license types: ZPA Clientless Access Platform (200 units), Zscaler Platform (275 units), Zscaler Inline Cyber Threat Protection (275 units), ZDX Advanced (275 units), Zscaler Education Units (10 units), Zero Trust App Segments (275 units), and Zscaler Support Essentials-Federal (1 unit). The vendor must hold a current manufacturer's letter of authorization to resell Zscaler licenses and provide Premium Support with 24/7/365 availability and defined SLAs (P1: 30-minute response, P2: 1-hour response, P3: 3-hour response, P4: 4-hour response). Invoices must be submitted within 30 days of service delivery and include detailed product line-item pricing.

This is a competitive sealed bid procured with federal Medicaid funds (CFDA 93.778) and carries a zero percent MBE subcontracting goal. Award will go to the responsible bidder submitting the lowest total bid price. The contract term runs 12 months from full execution or through April 30, 2027, whichever is later, with anticipated award around April 16, 2027. Bids are irrevocable for 120 days following closing. Payment is via electronic funds transfer within 30 days of invoice receipt and service acceptance.

A virtual pre-bid conference is scheduled for February 20, 2026 at 12:30 PM EST; attendance confirmation is due to Procurement Officer Tracey D. Gamble at tracey.gamble1@maryland.gov by February 17, 2026. Bidders must complete all required attachments including Bid/Proposal Affidavit, Contract Affidavit, and Federal Funds Attachment.