Website & Customer Service Logging System
Open State & local contract opportunity Posted
- Solicitation number
- RFP-128779
- State
- Virginia
- Responses due
Opportunity facts
- Point of contact
-
- Kim Hynes khynes@cvwma.com (804) 359-8413
Opportunity details come from mvendor.cgieva.com. Updated .
About this opportunity
The Commonwealth of Virginia is soliciting proposals for development of a customized website and customer service logging and tracking system under RFP 27-01, with proposals due October 28, 2026.
The scope encompasses design and implementation of an integrated platform for managing customer interactions, maintaining detailed call logs, and providing web-based functionality to support the issuing agency's operational needs. The vendor must address system design, implementation methodology, technical specifications, and ongoing support requirements in their proposal.
The RFP documentation specifies the contract term, renewal options, pricing structure, evaluation criteria, and funding allocation. Vendors must review all cost requirements, set-aside provisions if applicable, and incumbent contractor considerations before submitting. The Commonwealth will fund the project through appropriated state resources with specific budget allocations detailed in the RFP package.
Opportunity text
Develop customized website and/or customer service log and tracking system.
Files
| File | Type | Posted |
|---|---|---|
| RFP 27-01 Website and Customer Call Log System RFP.pdf |
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