The Wasatch Front Waste & Recycling District (WFWRD) in Salt Lake County, Utah, is seeking a Payment Servicing Solutions provider through a Request for Proposal (RFP) for its approximately 86,000 customer accounts. The procurement aims to secure a comprehensive financial technology solution that offers secure, user-friendly, and cost-effective payment processing capabilities. Required deliverables include an online bill payment portal, mobile payment solutions, text-to-pay functionality, SMS reminders, recurring payment options, IVR payment systems, and integration with Caselle accounting software and existing credit card machines. Vendors will be evaluated across six key criteria: cost (30%), feature scope and quality (20%), integration compatibility (20%), customer service (10%), vendor experience (10%), and security capabilities (10%). Key project dates include a questions submission deadline of September 23rd, 2025 at 5:00 pm MST, proposal submissions due by October 7th, 2025 at 5:00 pm MST, and a final vendor selection anticipated by November 7th, 2025. The initial contract term is three years with two optional one-year renewals, and the district plans to transition from quarterly to monthly billing in January 2026.
While no specific set-aside designations were mentioned, vendors must demonstrate PCI-DSS compliance and provide bilingual support. The district shows a preference for a revenue-neutral pricing model and seeks a solution that can modernize its billing and collections operations. Proposers must submit comprehensive cost proposals and detailed technical descriptions of their payment servicing capabilities. Although specific budget ranges were not explicitly stated, the scope suggests a significant investment in payment infrastructure for a district serving 86,000 customers. The RFP indicates the district is open to innovative FinTech solutions that can enhance customer service, improve payment efficiency, and provide robust data security. Proposals should be submitted either via PDF email to CGarcia@WFWRDUtah.gov or as a hard copy to the district's office in Midvale, Utah, with a single file upload limit of 1GB.
Generated 9/9/25, 9:40 PM