Unified Communications and Contact Center Solutions
Closed State & local contract opportunity Posted
- Solicitation number
- 2137988
- State
- New York
- Responses due
Opportunity facts
- Point of contact
-
- Tara Wolff rfpads@sourcewell-mn.gov (877) 585-9705
Updated .
About this opportunity
Sourcewell, a Minnesota local government unit and service cooperative, is requesting proposals for Unified Communications and Contact Center Solutions to establish a procurement vehicle for use by its Participating Entities—thousands of governmental, higher education, K–12 education, nonprofit, tribal government, and other public agencies across the United States and Canada—with proposals due September 29, 2026 at 3:30 p.m. Central Time.
Sourcewell encourages Small, Minority-owned, Women's Business Enterprise, and Veteran-owned Business Enterprise (S/M/WBE/VBE) suppliers as both primes and subcontractors and welcomes their participation in the solicitation process. The scope covers unified communications and contact center solutions intended to serve a multi-sector cooperative membership spanning domestic and cross-border jurisdictions.
Recent awardees on identical or substantially similar procurements include Avaya, RingCentral, Presidio, Newcastle Communications, and Mitel Business Solutions. All proposals must be submitted through the Sourcewell Procurement Portal at https://proportal.sourcewell-mn.gov; late submissions will not be accepted. The full Request for Proposals is available on the portal.
Opportunity text
Sourcewell, a State of Minnesota local government unit and service cooperative, is requesting proposals for Unified Communications and Contact Center Solutions to result in a procurement solution for use by its Participating Entities. Sourcewell Participating Entities include thousands of governmental, higher education, K-12 education, nonprofit, tribal government, and other public agencies located in the United States and Canada. Sourcewell encourages the use of Small, Minority-owned, Women's Business Enterprise, Veteran-owned Business Enterprise (S/M/WBE/VBE) suppliers both as prime and subcontractors and encourages the participation of these suppliers in the solicitation process. A full copy of the Request for Proposals can be found on the Sourcewell Procurement Portal [https://proportal.sourcewell-mn.gov]. Only proposals submitted through the Sourcewell Procurement Portal will be considered. Proposals are due no later than September 29, 2026, at 3:30 p.m. Central Time, and late proposals will not be considered. Business enterprises awarded an identical or substantially similar procurement contract within the past five years: Avaya RingCentral Presidio Newcastle Communications Mitel Business Solutions
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