UNCW Student Success & Retention Solution

The University of North Carolina Wilmington is seeking proposals for a Student Success & Retention Solution platform to modernize its student support infrastructure, with proposals due July 28, 2026.

The scope encompasses an integrated system designed to transition UNCW from reactive to proactive, data-driven student support. The platform must include early-alert and intervention capabilities, predictive analytics, student communication tools, and centralized coordination for academic advising, financial aid, and support services. The system must identify at-risk students, enable timely intervention, and facilitate coordinated outreach across institutional departments. It must accommodate UNCW's diverse student population, provide actionable insights to advisors and faculty, and track outcomes across retention, academic performance, and career readiness. The solution must be scalable to support UNCW's enrollment growth target of 23,000 students and its strategic objective of achieving a 90% retention rate.

The vendor must deliver implementation services, staff training, ongoing technical support, and system maintenance throughout the contract term. Contract duration, renewal options, pricing structure, and specific performance metrics and deliverable schedules are detailed in the solicitation documents. The initiative directly supports UNCW's strategic priorities to increase enrollment, improve academic achievement and career preparedness, enhance student engagement, and advance holistic student wellbeing.