Ticketing System

The University of North Carolina School of the Arts (UNCSA) is seeking proposals for a comprehensive, hosted, web-based ticketing system through RFP #62-00433, located in Forsyth County, North Carolina. The procurement requires a turn-key solution that integrates existing technologies and supports future growth, with a targeted Go-Live date of July 1, 2026. The system must provide an intuitive end-user experience, robust reporting tools, integrated CRM capabilities, and mobile responsiveness, with the ability to handle approximately 31,425 net tickets annually across multiple venues ranging from 75 to 2,000 seats. Vendors must have at least five years of experience and a proven track record of similar implementations, with mandatory capabilities including reserved and general admission ticketing, dynamic pricing, and support for complimentary tickets. The proposal must demonstrate comprehensive functionality, including real-time third-party interfacing with platforms like Ellucian Banner Ethos and Raiser's Edge, and accommodate up to 15 ticket scanners. Proposals are due on September 3, 2025, at 2:00 PM ET, with an initial three-year contract term and options for two additional one-year renewals.

The RFP does not explicitly outline specific set-aside designations or restrictions for disadvantaged enterprises. The current incumbent vendor is Leap/Patron Ticketing, and the new system must integrate with existing infrastructure, including Ellucian Banner Ethos and Raiser's Edge. Critical technical requirements include PCI-DSS compliance, robust security protocols, and the ability to process tickets through online, walk-up, and phone channels. While a specific budget range is not disclosed, the comprehensive nature of the requirements suggests a significant investment in a sophisticated ticketing solution. The vendor selection will likely emphasize technical capabilities, implementation experience, system flexibility, and alignment with UNCSA's educational and performance ticketing requirements. Prospective vendors must demonstrate a sophisticated understanding of complex ticketing environments within an educational performing arts context.