SURVEY SOFTWARE SUBSCRIPTION

Westchester County is seeking sealed bids for a comprehensive Survey Software Subscription through Request for Bid RFB-WC-25231, with the procurement targeting an enterprise-level survey and form platform to support county-wide survey distribution, analysis, and administration. The contract will span four years, from November 1, 2025, to October 31, 2029, with bids due before 2 PM on September 18, 2025. The selected vendor must provide a platform supporting a minimum of 10,000 annual survey responses, unlimited survey collectors, multiple collection options, mobile app access, and advanced features including skip logic, multimedia support, multilingual options, real-time dashboards, and API access. Key requirements include comprehensive survey creation capabilities, team collaboration tools, robust data analysis functions, enterprise-grade security, and HIPAA compliance. Evaluation criteria will focus on competitive pricing, adherence to bid guidelines, and demonstrated experience providing enterprise survey platforms to public-sector clients within the past three years.

The county encourages participation from service-disabled veteran-owned, minority, and woman-owned businesses, providing potential opportunities for diverse vendors to compete. Vendors must commit to a fixed annual pricing structure for an Enterprise package, including 4 add-on bundles and 10 Power Users each contract year. The platform must offer a full administrative portal with comprehensive analytics access, and pricing must be all-inclusive, without additional fees for access, usage, or technical support. While specific budget ranges are not explicitly stated, the comprehensive requirements suggest a significant investment in survey infrastructure. The method of award will prioritize the most competitive pricing while ensuring full compliance with the detailed technical and operational specifications outlined in the bid documentation. Successful respondents will need to demonstrate a proven track record of delivering robust, enterprise-level survey solutions to governmental organizations.