Survey services- online questionnaires

The South Carolina Housing Finance and Development Authority (SC Housing) is seeking a Software as a Service (SaaS) survey platform through an Invitation for Bid to support comprehensive online questionnaire capabilities. The procurement requires a robust system capable of creating, deploying, and analyzing surveys, with specific requirements including support for fifteen (15) authorized users and the ability to generate twenty to forty surveys annually, potentially distributing 40,000 to 50,000 surveys with response ranges from 100 to 6,500 per survey. The platform must accommodate multiple delivery options such as print, web portal, email, and download, and support a minimum of eleven question formats including open-ended, multiple choice, Likert scale, and rating scale. Mandatory technical capabilities include data export via API, CSV, and XLS formats, with 24/7/365 help desk support for respondents and staff support available from 7:00 a.m. to 7:00 p.m. Monday through Friday. Key submission deadlines include a bid submission date of June 23, 2022, at 2:00 PM ET, with an anticipated award date of June 24, 2022, and contract start date of July 2, 2022. The contract will span an initial one-year term with four optional one-year renewals, totaling a potential five-year agreement.

No specific set-aside designations were identified in the solicitation documents. The procurement requires vendors to be registered as South Carolina vendors and comply with state laws and security requirements. Contractors must perform all work within the continental United States, with strict prohibitions on offshore data storage, transfer, or filtering. The estimated annual budget for the survey platform is $9,000, with pricing to be submitted as a monthly unit price for ten users and calculated annually. The contract will be awarded to the lowest-priced responsive and responsible offeror, focusing on Commercial Off-The-Shelf (COTS) SaaS solutions. Vendors must provide initial system training within ten business days of award and maintain comprehensive technical support services. Optional services such as survey logic, workflow capabilities, SMS functionality, and Open API support can be itemized separately for potential post-award consideration. The solicitation emphasizes a comprehensive, turnkey survey solution with minimal customization requirements.