STC ELECTRONIC TRANSCRIPT SERVICES

The State of South Carolina's Office of State Procurement is seeking a statewide term contract for electronic transcript services across public post-secondary and secondary educational institutions. The solicitation requires a web-based, vendor-hosted solution capable of processing transcript requests, handling payments, and delivering transcripts electronically and via paper formats for students and alumni. Required services include live phone support (Monday-Friday, 9:00 AM-6:00 PM), multiple document output formats, domestic and international shipping options, and digital credential services such as S.C. Seals of Distinction, S.C. Seal of Biliteracy, and Employability Credentials. The procurement encompasses eleven line items covering an estimated 675,000 total transaction units, including transcript services, shipping costs, and credential modifications. Vendors must comply with FERPA regulations, Section 508 accessibility standards, and PCI payment processing requirements, with all data to be encrypted at rest and in transit. The solicitation timeline includes a pre-bid conference on November 22, 2023, with questions due by 5:00 PM that day, and bid submissions required by January 23, 2024, at 11:00 AM. Award notification is planned for January 26, 2024, with a contract term of one initial year and four potential renewal options, effectively running from February 12, 2024, through February 11, 2030.

The procurement does not specify specific set-aside designations for disadvantaged enterprises. Vendors must be registered with the State of South Carolina and demonstrate comprehensive qualifications, including comparable contract history and financial stability. The solution must integrate with institutional student information systems, specifically supporting PowerSchool and requiring API integration with Ed-Fi Standard 7.0. Insurance requirements include $1,000,000 in commercial general liability coverage and $3,000,000 in information security and privacy insurance. The state reserves the right to make up to two awards and will select vendors based on the lowest total bid price across all line items. An administrative services fee of 1% of total quarterly sales must be remitted to Procurement Services. While no incumbent vendor is explicitly identified, the solicitation suggests continuity of existing transcript services. The potential contract value is not directly specified, but given the estimated 675,000 transaction units across multiple service categories, it represents a significant statewide electronic transcript service procurement.