The Southwest Ohio Regional Transit Authority (SORTA) is seeking a qualified firm to design and implement a comprehensive stakeholder engagement survey across Hamilton County, Ohio. The primary objective is to gather feedback from key stakeholders including bus passengers, potential passengers, and internal employees (operators, administrative, and support staff) to inform service improvements, planning, and organizational development. The procurement involves multiple survey tasks: onboard/intercept surveys for fixed-route and MetroNow services, employee engagement surveys, secret shopper activities, and general public engagement. The surveys will target approximately 1,500 fixed-route passengers, 80 MetroNow passengers, and 300 paratransit riders, with a multilingual approach (at least English and Spanish) to ensure comprehensive representation. The Request for Proposal (#100-2025-RFP-G) was released on August 27, 2025, with a response deadline of September 26, 2025, at 2:00 pm. Evaluation criteria will be points-based, with 400 points (40%) for Project Approach, 350 points (35%) for Firm and Staffing Qualifications, and 250 points (25%) for Price, focusing on methodology, data analysis, work plan, survey instrument design, and firm experience. The contract includes a Disadvantaged Business Enterprise (DBE) goal of six percent, requiring bidders to make diligent efforts to maximize DBE participation. The project budget is estimated at $631,750, distributed across marketing research ($350,000), secret shopper/customer experience consulting ($231,750), and administrative management consulting ($50,000). The contract term is three years, with the project spanning multiple NAICS codes (541910, 541820, 541613, and 541611). Twenty-three potential DBE firms have been identified, predominantly located in Hamilton County and representing diverse ethnic backgrounds. Insurance requirements include minimum coverage of $1,000,000 for various liability categories. The contract is contingent upon SORTA's current fiscal year budget and includes standard provisions for federal compliance, including equal employment opportunity, Americans with Disabilities Act requirements, and drug-free workplace standards. Electronic submissions are required through the ProcureNow portal, with the contract to be awarded to the firm deemed most advantageous to SORTA.
Name | Description | Size | Type (Click to sort descending) | Posted (Click to sort descending) |
|---|---|---|---|---|
General_Terms_and_Conditions.docx | 49KB | Document | 8/27/25 | |
Stakeholder_Surveys_(Addendum_#5_Revision).pdf | 442KB | 9/22/25 | ||
Federal_Clauses_-_Terms_and_Conditions_-_Professional_Services.pdf | 566KB | 9/18/25 | ||
Scope_of_Work_TransitOnboardSurveyv_v3.2.docx | 4MB | Document | 8/27/25 | |
150773stakeholdersurveydbereview.xlsx | 35KB | Spreadsheet | 8/27/25 |