Solar Winds Service Desk License Renewals

The State of Maryland Department of Transportation is requesting proposals for Solar Winds Service Desk License Renewals under a secondary Master Contractor competition PORFP, with bids due July 27, 2026. This solicitation is restricted to authorized Master Contractors holding current awards under the Commercial Off-the-Shelf Software (COTS 2012) contract (060B2490021) and is designated as a Small Business Reserve (SBR) — only vendors with active Certified Small Business (CSB) Certificates uploaded to their eMMA profiles are eligible. Bidders must submit a Letter of Authorization with their proposal.

Scope specifics — quantities, renewal term length, pricing structure, and detailed product specifications — are contained in the Bid Sheet Specifications attachment and are not detailed in the summary materials. The procurement includes a Data Use Agreement governing contractor handling of personal information on behalf of the State in compliance with Maryland's Protection of Information by Government Agencies (PIGA) and applicable federal privacy laws. The contractor must implement reasonable security measures, limit PI disclosure to personnel with a need to know, conduct privacy and IT security training, and use cryptographic mechanisms for data transmission. Breach notification to the Maryland Security Operations Center and designated State contacts is required within 24 hours of discovery or reasonable suspicion, with affected data subjects to be notified within 45 days or as required by law. The contractor bears all costs associated with breach investigation, resolution, data subject notifications, credit monitoring, and corrective actions.

Amendment 1 modifies terms and conditions of the original PORFP; vendors must review this amendment prior to bid submission. The procurement timeline indicates a three-day response window from posting (July 24) to due date (July 27, 2026).