Services Gateway Phase 2Bid Documents

The Indiana Department of Homeland Security (IDHS) and Indiana Office of Technology (IOT) are issuing RFI 26-85596 to solicit proposals from qualified firms for Salesforce Public Sector Solution Licensing, Permitting and Inspection (LPI) implementation services as part of Services Gateway Phase 2. The procurement seeks vendors to extend the existing IDHS Service Gateway LPI application deployed in Phase 1, with deliverables including workflow automation, ticketing system design and deployment, shopping cart functionality, inspection scheduling and mapping capabilities, QR code implementation, and offline inspector capabilities. Respondents must address security, accessibility, fraud prevention, real-time reporting, and compliance with applicable state and federal standards, including NIST 800-53 Revision 5 standards under the developing Risk and Assurance Management Program (RAMP) policy. Key qualifications include demonstrated experience implementing similar systems in other states, particularly with state government clients, and the ability to meet Indiana's state security standards and service level requirements. Evaluation criteria emphasize organizational capabilities, relevant experience, security compliance, comprehensive cost transparency for both one-time and recurring expenses, change management methodology for software upgrades, and provision of at least three client references with preference for state government clients near Indianapolis. Proposers must submit responses not exceeding 15-20 pages in Microsoft Word format via email to rfp@idoa.IN.gov, with written questions due by April 29, 2026 at 3:00 PM Eastern Time, responses to questions posted by May 13, 2026, and submissions due by May 27, 2026 at 3:00 PM Eastern Time.

The RFI documents do not explicitly identify set-aside designations, disadvantaged enterprise restrictions, or incumbent vendors; however, the State reserves the right to limit participation in any future competitive solicitation resulting from this RFI to vendors responding to this Request for Information. Proposed solutions must be cloud-based deployments within state-owned cloud tenants (Microsoft Azure or AWS under the State's enterprise agreements) unless vendors can demonstrate significant value and provide clear justification for alternative hosting arrangements, with mandatory compliance verification and adherence to IOT Cloud Provider Questionnaire requirements. Vendors must also disclose all artificial intelligence (AI) incorporation within proposed solutions and development phases, including specific AI functions, control capabilities, and plans for AI expansion over a four-year period, as required by Indiana Code IC 4-13.1-5-1. Integration with the existing Service Gateway LPI Phase 1 application is required, and vendors are responsible for installation, updates, management, security implementation including role-based access controls and encryption, vulnerability assessments, and development of detailed exit plans within 120 days of contract expiration or termination. No specific contract value, budget range, or award amount is provided in the available RFI documents; pricing information is not confidential, and the State will use vendor responses to formalize the scope of work for a potential Request for Proposal.