ServiceNow Implementation and Managed Services

The Arkansas Department of Shared Administrative Services, Office of State Procurement, is seeking a ServiceNow Implementation and Managed Services contractor to execute a comprehensive enterprise platform deployment across all Cabinet Level Executive Branch Departments. The solicitation, numbered S000000463, involves a multi-phased implementation focusing on seven critical workstreams: Platform & Common Service Data Model, IT Service Management, IT Asset Management, Integrated Risk & Security Operations, Strategic Portfolio Management, Procurement & Public Sector Digital Services, and Now Assist (Generative AI). Qualified contractors must be ServiceNow Public Sector Partners with ten years of platform experience and proven ability to customize workflows for public sector engagement. The RFP was issued on September 15, 2025, with proposals due on October 8, 2025, at 2:00 PM Central Time, and an anticipated contract start date of December 1, 2025. The evaluation will be based on a maximum possible score of 1,000 points, with 700 points allocated to the technical proposal and 300 points to the cost proposal. Key project objectives include centralizing IT administration, establishing a statewide IT project management office, developing a centralized IT governance model, and enhancing cybersecurity across state agencies.

The contract allows for an initial three-year term with potential renewals for up to four additional one-year terms, not exceeding seven consecutive years. While no specific set-aside designations were explicitly mentioned, the RFP includes mandatory certifications requiring contractors to confirm they do not boycott Israel, knowingly employ illegal immigrants, boycott energy/fossil fuel/firearms industries, or employ scrutinized companies. Contractors must submit a Contract and Grant Disclosure form detailing potential conflicts of interest and professional affiliations. The specific total contract value will be determined through the proposal and discussion process, with contractors required to complete a detailed pricing sheet for each ServiceNow module and service. The solicitation suggests a comprehensive and structured approach to vendor selection, emphasizing technical capabilities, experience in public sector technology implementation, and cost-effectiveness. Prospective bidders must provide detailed documentation including an Equal Opportunity Policy, completed Price Sheet, and various certifications to demonstrate their qualifications for this significant state technology transformation project.