Service Now (sNow) Program & Managed Service Partner RFQ

The New York Power Authority (NYPA) has issued a Request for Qualifications (RFQ) for a ServiceNow (sNow) Program & Managed Service Partner to provide comprehensive operational and advisory support for its enterprise ServiceNow platform. This procurement encompasses ITSM, ITAM, Vulnerability Response, Knowledge Management, HR Service Delivery, and core platform/ITOM capabilities. The selected vendor will be responsible for maintaining platform stability through regular patches and major upgrades, optimizing key service management processes, sustaining CMDB accuracy, and supporting a broad ecosystem of integrations. Deliverables include hands-on configuration, testing, deployment, and technical support alongside strategic guidance, best-practice recommendations, roadmap development, and governance to ensure NYPA maximizes long-term value, scalability, and alignment with ServiceNow's out-of-the-box standards. The RFQ was posted on April 29, 2026, with a submission deadline of May 22, 2026, and it is anticipated that a Request for Proposal (RFP) will be issued to pre-qualified vendors following this qualification phase.

This procurement includes specific set-aside goals for disadvantaged business enterprises, with targets of 6.00% for Service-Disabled Veteran-Owned Businesses (SDVOB), 15.00% for Minority-Owned Businesses (MBE), and 15.00% for Women-Owned Businesses (WBE). The solicitation indicates that no business enterprises have been awarded an identical or substantially similar procurement contract within the past five years, suggesting this may be a new engagement or represents a significant change from previous service arrangements. No specific budget range or award value has been disclosed in the available documentation. The procurement is being conducted by the New York Power Authority with jurisdictional coverage in Westchester County and Yonkers City, and qualified vendors should be prepared to demonstrate expertise in managing complex ServiceNow implementations and the ability to support NYPA's technology integration requirements.