Security Access Professional Services

The City of Raleigh, located in Wake County, North Carolina, is seeking professional services for security access solutions through a Request for Proposals (RFP) released on November 14, 2025. The procurement focuses on software maintenance for the Vykon Security Access Solution and comprehensive maintenance, repair, and replacement of security access equipment across various city facilities, public safety buildings, and park locations. Contractors must be Niagara 4 Enterprise Security Certified, with all technicians holding manufacturer certification for Vykon Enterprise Security. The scope of services includes system maintenance, support, emergency response with a 2-hour response time, system expansion, integration, and documentation. Proposal submissions are due by December 9, 2025, at 12:00 PM EST, with an anticipated evaluation meeting on December 12, 2025, and potential interviews on December 17, 2025. The evaluation criteria will weight corporate background (20%), financial stability (20%), project understanding (20%), project approach (15%), team experience (10%), and proposed cost (15%), with potential interview/demonstration points up to 5%. Written questions must be submitted by November 21, 2025, at Noon EST, with city responses expected on December 3, 2025.

The RFP does not explicitly mention specific set-aside designations or restrictions for disadvantaged enterprises. Pricing is structured with hourly rates for normal business hours (7:00 AM-6:00 PM) and after-hours (6:00 PM-7:00 AM), with fully burdened rates inclusive of all costs and overhead. The City reserves the right to award contracts to multiple contractors, suggesting a potentially flexible procurement approach. Contractors must provide comprehensive insurance coverage, including $1,000,000 per occurrence commercial general liability, $2,000,000 aggregate liability, $1,000,000 automobile liability, and statutory worker's compensation limits. The contract will include a twelve-month guarantee on services, with new parts and equipment carrying a minimum one-year warranty. While specific budget ranges are not detailed, the comprehensive nature of the services and the requirement for specialized certifications indicate a significant investment in security infrastructure maintenance and support.