SCDMV CUSTOMER MANAGEMENT SOLUTION
- The South Carolina Department of Motor Vehicles (SCDMV) has issued a Request for Proposal (RFP) for a comprehensive IT system modernization project, seeking to replace its current IT infrastructure with a secure, customer-centric platform that supports driver services, vehicle services, and identity management. The solicitation, numbered 5400027020, requires a contractor to develop and implement a system that integrates multiple business areas including driver services, driver enforcement,...
- The South Carolina Department of Motor Vehicles (SCDMV) is seeking a Program Management Services Provider through a competitive Request for Proposal (RFP) to support its IT System Modernization initiative. The solicitation calls for a single contractor to perform three primary services: a comprehensive System & Requirements Study analyzing current agency systems, platforms, applications, and processes; Solicitation Development & Procurement services to assist in creating procurement...
- The South Carolina Department of Motor Vehicles (SCDMV) issued a Request for Proposal (RFP) for a comprehensive Software-as-a-Service (SaaS) Enterprise Service Management (ESM) system to replace their legacy Microsoft System Center Service Manager (SCSM) platform. The procurement seeks a cloud-based solution aligned with ITIL processes to support approximately 200 initial backend users across three help desks, developers, and business analysts. Key deliverables include a system with capabilities...
- The South Carolina Department of Motor Vehicles (SCDMV) is seeking a contractor to develop, install, operate, and maintain a statewide network of self-service kiosks in Richland County and across South Carolina. The solicitation (Number 5400021839) requires a minimum of 10 kiosks capable of enabling customers to perform various motor vehicle transactions, including vehicle registration renewals, driver's license renewals, payment of reinstatement fees and fines, placard orders, temporary license...
- The South Carolina Department of Motor Vehicles (SCDMV) is soliciting bids for PowerDMS, a policy management software solution that includes licensing and training services. The procurement seeks Legacy Training, PowerDMS Professional licenses, and SSO5000New services, with a total quantity of 1,600 units per line item across three contract years. Potential vendors must be authorized PowerDMS resellers and submit unit pricing for each line item covering the entire contract period. The...
- The South Carolina Department of Motor Vehicles (SCDMV) has issued a Request for Proposal (RFP) for a comprehensive Central Issuance of Credentials project, seeking a vendor to replace aging enrollment systems and transition from over-the-counter to centralized driver's license and identification card production. The procurement requires a complete solution encompassing enrollment systems, professional-grade photo and signature capture equipment, middleware integration with the SCDMV Phoenix...
- The South Carolina Department of Motor Vehicles (SCDMV) issued a Request for Proposal (RFP) for motor vehicle credential production services, seeking a qualified contractor to assist with transitioning from an on-demand credential production model to a centralized issuance process across 66 branch offices. The primary objectives include designing new credential processing systems, documenting current and future processes, drafting scopes of work for subsequent procurement, providing knowledge...
- The South Carolina Department of Motor Vehicles (SCDMV) is seeking a credential consulting services contractor to develop a comprehensive scope of work for transitioning from an on-demand credential production system to a central issuance model. The solicitation requires a qualified contractor to serve as a subject matter expert in designing a turnkey solicitation for future credential production and issuance. The contract will span 28 months, divided into four distinct periods: months 1-6,...
- The South Carolina Department of Motor Vehicles (SCDMV) is conducting an Invitation for Bid (IFB) solicitation for Dynatrace Software-as-a-Service (SaaS) monitoring solutions, targeting the jurisdiction of Richland County. The procurement seeks to acquire Dynatrace SaaS to proactively monitor SCDMV systems and prevent potential technological issues before they escalate. Specifically, the solicitation includes three line items: Dynatrace SaaS Davis Data Units, Dynatrace SaaS Host Units Renewal...
- The South Carolina Department of Motor Vehicles (SCDMV) issued a solicitation for PowerDMS, a policy management software procurement. The opportunity seeks to acquire three specific product lines: Legacy Training, PowerDMS Professional, and SSO5000New, with 1,600 units required for each product line. Potential vendors must be authorized PowerDMS resellers and submit comprehensive documentation demonstrating their qualification status. The solicitation timeline included a question submission...
The South Carolina Department of Motor Vehicles (SCDMV) is soliciting proposals for a comprehensive Customer Management Solution to be implemented across all 66 field office locations statewide. The solution requires a complete system including software, implementation services, training, and ongoing support, with a preference for Software-as-a-Service (SaaS) deployment. The procurement seeks a solution that will handle customer check-in functions via kiosks and mobile devices, appointment scheduling with integration to the SCDMV Phoenix system, real-time queue management, staff utilization tools, and comprehensive reporting capabilities. Vendors must provide detailed technical and business proposals addressing functional requirements, implementation plans, training and support strategies, and security assessments. The evaluation will prioritize the capability of the proposed solution, followed by pricing and support capabilities. Key dates include a question submission deadline of April 21, 2021 at 5:00 PM, a non-mandatory pre-proposal conference on April 21, 2021 at 10:00 AM, and proposal submissions due by May 21, 2021 at 10:00 AM, with an anticipated award date of July 21, 2021. No specific set-aside designations or restrictions on respondent types were identified in the solicitation documents. The initial contract term will be two years beginning August 2, 2021, with three optional one-year renewal periods potentially extending the contract to five years through August 1, 2026. The existing Phoenix system will require integration, and vendors must provide software compatible with SCDMV's current infrastructure, including web services and data exchange capabilities outlined in the technical documentation. While no specific budget range was explicitly stated, the pricing structure requires separate submissions for Year One implementation and training services and Years Two through Five annual solution costs, with invoicing to occur electronically and payment terms set at net 30 days. The solution must meet stringent service level agreement commitments, including 99.99% availability for SaaS solutions, four-hour response time for critical issues, and 24-hour toll-free support. All software and hardware for kiosks will be provided by the State, with the contractor responsible for all other software components.
Name | Description | Size | Type | Posted |
|---|---|---|---|---|
Amendment No.1.docx | 212KB | Document | 11/20/25 | |
Attachment 6 NIST.pdf | 4MB | 11/20/25 | ||
Attachment 1 MVN Diagram.pdf | 273KB | 11/20/25 | ||
Notice of Extension Of Award Posting #1.doc | 54KB | Document | 11/20/25 | |
Attachment 7 AD-504.pdf | 156KB | 11/20/25 |