RFQ-27-05699 Accela Software Solution and Support

The Commonwealth of Massachusetts Executive Office of Technology Services and Security (EOTSS) is requesting quotations for Accela Software Solution and Support services under RFQ-27-05699, with quotations due October 20, 2026 at 3:00 PM Eastern Time and bidder questions due October 2, 2026. Eligibility is restricted to vendors registered on either the ITS86 Software and Service Category 1 or ITS81 Project Services and GIS statewide contracts — a mandatory cooperative-purchasing vehicle that filters the competition.

The scope covers comprehensive Accela integration, implementation, configuration, maintenance, and professional services for the ePLACE licensing and permitting platform supporting the Alcoholic Beverage Control Commission, Division of Labor Standards, and Massachusetts Department of Transportation (Department of Professional Licensure will transition off prior to contract start). The system currently processes approximately 26,000 transactions annually related to 316,000 records. Deliverables include installation, system maintenance, integration with Commonwealth systems, testing, documentation, training, version update collaboration, and issue resolution. Bidders must demonstrate experience with Accela implementations and the full Accela Suite, provide references from comparable organizations, describe IT project management methodology, and disclose prior Commonwealth IT implementation contracts within five years. All deliverables are works made for hire owned by the Commonwealth.

The contract commences January 1, 2027. The initial term is six months with anticipated one-year renewal periods thereafter, governed by maximum terms in the underlying statewide contract. Hourly rates for all personnel roles (System Administrator, Project Manager, Business Analyst, Developer) must be inclusive of expenses, valid for at least three years, and capped at 3% annual increases thereafter. Support and maintenance services are fixed-price; professional services task orders may use time-and-materials or fixed-price models at the Commonwealth's discretion. Pricing must remain valid for a minimum of 90 days.

Contractors must comply with Commonwealth information security policies, WCAG 2.1 Level A and AA digital accessibility standards, the Commonwealth's Generative AI policy, and maintain data classification requirements covering personally identifiable information, payment card information, protected health information, federal tax return information, and criminal justice information. All work is 100 percent remote with zero onsite requirements. A bidder demonstration is scheduled for a date to be determined.